Presenting the Winners of the 13th Annual CMS Critic Awards!

CMS Critic Awards

<hr /> The Oscars might have <a target="_blank" href="https://en.wikipedia.org/wiki/Conclave_(film)">Conclave</a>, but we have content. And Demi Moore can have <a target="_blank" href="https://en.wikipedia.org/wiki/The_Substance">The Substance</a> – because we've got the schema. Sure, it would be great for Conan O'Brien to host the 13th edition of our world-famous <a target="_blank" href="https://cmscritic.com/cms-critic-awards">CMS Critic Awards</a>, but we've got something even better than the Academy: You.That's right. YOU.You activated your communities and rallied the vote. You brought enthusiasm for these platforms, showing up to support your favorite tools. You inspire us – and for that, our cup runneth over. While our little awards program has a streak of competitiveness, it's all about celebrating our industry and the continued innovation we see from all corners. From the vendor's perspective, it's an opportunity to highlight the power of your users – from marketers to developers – and let their voices sing. Most of all, the CMS Critic Awards is a chance to have some fun in our fast-paced, nose-to-the-grindstone world. It reminds us that people, not platforms, are at the heart of this content game. From all of us at CMS Critic, thank you for participating. Keep carrying a torch for the tools you love. <h3 id="the-envelope,-please…">The Envelope, Please…</h3> <figure class="media"><div data-oembed-url="https://youtu.be/QVcEwG_3Vw8"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/QVcEwG_3Vw8" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> Dramatic pause: Before we break the seal, we have a few notes on this year's list of champions:As you'll see, a couple of vendors showed up in a big way, owning more than one category. Still, several newcomers popped up in our nominations wave – no one we would call <a target="_blank" href="https://en.wikipedia.org/wiki/A_Complete_Unknown">A Complete Unknown</a>, but some smaller solutions that managed to make the cutoff. Congrats to all of you, and bring the thunder again next year. Because you never know what can happen.Here are your winners in the 13th Annual CMS Critic Awards: <hr /> - Best Enterprise CMS: Umbraco  - Best DXP: Sitecore  - Best Free CMS: Umbraco  - Best Headless CMS: Umbraco  - Best Open Source CMS: Joomla  - Best ECM: Microsoft SharePoint  - Best Flat File CMS: Statamic  - Best Website Builder: uSkinned  - Best Static Site Generator: Statamic  - Best DAM: Sitecore  - Best PIM: Pimcore  - Best e-Commerce Solution: Shopify  - Best Headless Commerce Solution: Shopify  - Best Composable Solution: Umbraco  - Best AI Solution in a CMS or DXP: Umbraco  - Best Development/Hosting Platform: Azure <h3 id="congratulations-to-this-year's-winners!">Congratulations to this year's winners!</h3>What can we say? We’re thrilled to have such a passionate community of readers, and we’re already looking forward to next year’s Awards. Given the shifting landscape of categories, we'll be making some changes for our 14th annual program, and even expanding a few things (don't worry, CMS is still closest to our heart). Remember to <a target="_blank" href="https://www.cmscritic.com/signup">sign up for alerts</a> about additional events this year, and check below for some upcoming conferences that we'll be attending and speaking at.       Vendor Marketing Departments: Looking to promote the good news? Email us at <a href="mailto:info@cmscritic.com">info@cmscritic.com</a> to request your exclusive badges and claim your 30 day Product Directory upgrade.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

The Envelope, Please: We Proudly Present the Winners of the 13th Annual CMS Critic Awards

Find out who took home the trophy in each category.

Generative AI is Making Content King Again

<a target="_blank" href="https://cmscritic.com/critics/michael-spenceley">Michael Spenceley</a> is Leader, Learning &amp; Content Standards - Innovative Medicine at <a target="_blank" href="https://www.jnj.com/">Johnson &amp; Johnson</a> and a CMS Critic Contributor. <hr />If you're a content professional, you've likely spent much of your career focused on how to govern the accuracy and quality of content. As Generative AI (Gen AI) has entered our collective corporate consciousness, our content is now under a microscope. If you have outdated or inaccurate content, Gen AI will bring it into focus for all to see. On one hand, this will lead to uncomfortable conversations for those who are responsible for the accuracy of content, but this also presents a significant opportunity for content professionals. Here's a conversation I’ve had a few times lately: Business Leader: “We have all this content, if we put it in a Gen AI tool, won’t that make it easier for people to get answers, reduce call center volume and create a better experience for our employees and customers?”Technologist: "Yeah, we can do that. We can integrate your CMS or knowledgebase with our Gen AI platform."Business Leader: “Michael, what do you think?”Me: "Well, I think there are more questions we need to ask. Do we have quality content to feed into the Gen AI experience? Do we have the right level of governance to ensure accuracy? Do we have clear roles and responsibilities for those who own content feeding into Gen AI? Is the ROI sufficient to invest the time and money to do this right?”  Business leaders are now recognizing the importance of good content to enable an effective Gen AI experience for employees and customers. Getting content governance right, especially in large organizations, takes lots of people, rigorous processes, clear roles and responsibilities and accountability. Here are three things all content professionals should focus on as Gen AI initiatives take center stage: <h3 id="1.-keep-moving,-even-when-it's-not-perfect">1. Keep moving, even when it's not perfect</h3>Be agile and be okay with imperfection. If you wait to use Gen AI until you've solved all your content governance problems, you will never start. Come up with an approach that works for your organization.  I see it as a two-pronged approach. First, what steps do you take right now to keep Gen AI moving? At this stage, you don't know what will work so keep it simple. Second, while you're doing that, plan for the long-term. To scale your approach, what tech do you need, what integrations and what processes need to be in place? Here’s a real example of what I’ve tried in my organization:When we need content for a new Gen AI use case, we follow this process:<ul><li>Identify – Identify relevant content that already exists. </li><li>Validate – Analyze content to ensure we have the most current version and it’s the correct level of detail.</li><li>Remediate – Work with subject matter experts to update content that is out of date and create new content to fill any gaps.</li><li>Extract – Technical team extracts content from our source system to ingest into Gen AI. </li><li>Monitor &amp; Update – Leverage existing reporting and processes to determine when content needs to be updated in the Gen AI tool.</li></ul>This is a largely manual process, but it works for now and as we refine it, we're planning for how best to scale it in the future and reduce manual effort through integrations and automation. <h3 id="2.-get-the-right-people-involved-">2. Get the right people involved </h3>If you're a content professional or a SME who owns content, speak up and get involved in Gen AI initiatives. You know things that are important to this process that others may not know. If you're not a content professional and you're on the technical side of Gen AI, don't go it alone. While you can probably get your hands on some content to start, there is a chance that there's a lot you don't know about the content. When assessing content for accuracy and relevance, there can be many nuances, especially in large global organizations. Additionally, content teams already have processes in place to source and update content, and they have relationships with the subject matter experts who can validate content. Rely on content professionals and SMEs to tell you which content is ready for Gen AI and what steps need to be taken to prepare content. Here’s a real example of what I’ve tried in my organization:We established weekly touchpoints that include a combination of content, IT and business process owners. The content team drives the identify, validate, remediate, extract, and monitor process. The content team works with SMEs and content owners to validate content accuracy and remediate gaps. Our IT partners ingest content into the Gen AI tool and train the model. This ensures that this work is connected to our existing content governance process and isn't seen as additional work for content and process owners. We have one source of truth, one process and one governance model for content. Gen AI is just an additional channel where the content is being consumed. This could change in the future, but leveraging existing processes and infrastructure is an effective way to get things moving quickly.    <h3 id="3.-seize-the-opportunity-to-get-resources-and-support">3. Seize the opportunity to get resources and support</h3>In large organizations, content governance has often not gotten the time and attention it deserves, beyond a small group of content professionals. In the short time I've been working on this, I have learned that this connection between content and the success of Gen AI, is logical but isn't always obvious. It's on us, as content professionals, to speak up, get involved and make the case. Here’s a real example of what I’ve tried in my organization:We engaged with leaders and content owners to help them understand how our content will make or break our journey with Gen AI and are weaving Gen AI into our strategic vision for the future of content. We’re defining requirements for how our content needs to be structured and stored in the future to enable a good Gen AI experience.  Specifically, how to simplify and componentize content with component-level metadata. We’re also defining future-state content governance and what that takes from a resource standpoint. This includes how we drive greater accountability and create clearer roles and responsibilities for our content professionals and content owners to ensure content accuracy. <h3 id="conclusion">Conclusion</h3>As with anything new, there are still more questions than answers. Here are a few questions that content professionals should be thinking about:<ul><li>I’ve been on a mission to promote the idea that less content is more. Will a minimalist approach to content work in the age of Gen AI? </li><li>Many people challenge the accuracy of information coming from Gen AI. What role might content professionals play to change that perception? </li><li>Will content structure, metadata and governance still matter as Gen AI gets more advanced?</li></ul>I’m sure we’ll continue to debate these questions in the coming years. This space is evolving quickly, and I'm confident there will be advancements to make it easier in the future. Given the technology and resource constraints that all organizations are dealing with, these are some practical things to consider as you embark on your Gen AI journey. For now, it’s going to be messy, and that’s okay. Seize this opportunity to elevate your role as a content professional in your organization.    <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Michael Spenceley of J&J shares 3 things content pros should focus on as Gen AI takes center stage.

Sitecore Experience Platform

Sitecore

The experience platform trusted by digital visionaries.

Responsible AI Principles for Digital Marketing and Content Teams

<hr /> Skip the intro and directly access my <a target="_blank" href="https://bit.ly/Responsible-AI-Guidelines-For-Content-Teams">downloadable Responsible AI Principle worksheet</a> for your team now.<h3 id="an-introduction-to-responsible-ai-for-digital-marketing-teams">An Introduction to Responsible AI for Digital Marketing Teams</h3>In today's digital age, artificial intelligence (AI) has rapidly become a cornerstone of marketing strategies and tactics, driving innovation and efficiency across various tasks that marketers must complete. However, as AI technology becomes increasingly integrated into digital marketing teams, the need for ethical guidelines and responsible usage is also becoming increasingly crucial.I’m just going to say it: As powerful as AI is, in my opinion, content creation and digital teams are rushing headstrong into using tools like <a target="_blank" href="https://chat.openai.com/">ChatGPT</a>, <a target="_blank" href="https://copilot.microsoft.com/">Copilot</a>, and <a target="_blank" href="https://gemini.google.com/">Gemini</a> without considering how to use them responsibly. I think there is a need to have a prudent approach and set of guidelines in place to ensure these tools are integrated correctly into their content operations. Does your digital marketing team have an AI Policy in use? Mine didn’t. In fact, I’d wager that most teams haven’t even prioritized having such a policy. I believe it’s time to start thinking about implementing one. Below is some context and background that may help. I’ve also listed some of the main factors you should consider when developing guidelines for your team's responsible use of AI.<h3 id="the-rise-of-ai-in-digital-marketing">The Rise of AI in Digital Marketing</h3>AI has revolutionized the marketing landscape, offering tools that can write content, translate from one language to another, automate content delivery, and optimize campaign performance. These advancements have enabled digital marketing teams to achieve high levels of efficiency, leading to more effective writing and improved ROI. CMS platforms and tools such as <a target="_blank" href="http://kontent.ai">Kontent.ai</a>, <a target="_blank" href="https://www.sitecore.com/">Sitecore</a>, <a target="_blank" href="https://www.kentico.com">Kentico</a>, <a target="_blank" href="https://www.contentful.com/">Contentful</a>, <a target="_blank" href="https://www.optimizely.com/">Optimizely</a>, <a target="_blank" href="https://www.storyblok.com/">Storyblok</a>, etc., are all rushing as fast as possible to add more value with AI-enabled features in their products. I’ve seen it firsthand in many of them. All of these platforms want to be seen as the market leader in the space through AI innovation.In fact, <a target="_blank" href="https://www.futurepedia.io/ai-tools/marketing">Futurepedia</a>, a tool that tracks new AI tools as they come on the market, has over 211 AI tools listed in the Digital Marketing category.  <figure class="image image-style-align-center image_resized" style="width:83.28%"><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXftvTU4IabsW3KwL1ga2eWKlnhaDjSgAxG64tQEQ8O_vHarNdLMXPU70heYHuek2Loa9bVU5ln_WmC8Da2JE_QKs8avuqLGXZ6I8l1tmTE_rb0GS-8OhSoqZRQPubq6c1S2cUvye4yoQJMEY3uM996fRQLd?key=CLw_KJ6KxDiqOvRg30VM1w" /></figure> Heck, by the time I publish this article, there will probably be 212 or more listed. The pace of change and innovation is impressive. However, with great power comes great responsibility. The reliance on AI-driven tools necessitates a framework that ensures these technologies are used correctly, both from a vendor perspective and a digital team perspective.How do we place some governance on all this change? The answer is to be prudent in the approach to AI by leveraging Responsible AI as a core theme.<h3 id="what-is-responsible-ai?">What Is Responsible AI?</h3>Responsible AI refers to the development and use of artificial intelligence in ways that prioritize ethical, fair, and safe outcomes. Major tech companies like Google, Meta, IBM, and Microsoft emphasize that organizations should follow a set of key principles when leveraging AI. The principles listed below are the most common ones I see. They combine to be a set of guiding principles when using AI.<h3 id="six-key-principles-when-leveraging-ai">Six Key Principles When Leveraging AI</h3><ol><li>Fairness: AI systems should treat all people fairly.</li><li>Reliability and safety: AI systems should perform reliably and safely.</li><li>Privacy and security: AI systems should be secure and respect privacy.</li><li>Inclusiveness: AI systems should empower everyone and engage people.</li><li>Transparency: AI systems should be understandable.</li><li>Accountability: People should be accountable for AI systems.</li></ol>I actually completely agree with the way that Microsoft and others have laid this out. All of those large tech giants have complex resource sites or large PDFs that spell out even more detail around the idea of Responsible AI. The challenge is that these resources are extensive. As an example, the <a target="_blank" href="https://ai.meta.com/static-resource/responsible-use-guide/">Meta Responsible AI guide</a> is over 25 pages. Motivating myself to read all of that or browse multiple pages on the Microsoft Responsible AI site is hard enough. I can’t see my team or my client’s team going through all of that information. That’s why I really like focusing on the main six principles above.I believe that having a responsible approach to using or producing any AI tool in an organization is critical. It is also something that is needed in digital marketing/content teams as well. That’s why I started down this path. I wanted to put a policy in place at my own agency, <a target="_blank" href="https://www.bizstream.com">BizStream</a>. <h3 id="why-an-ai-policy-is-essential">Why an AI Policy is Essential</h3>Adopting AI in digital marketing isn't just about leveraging new technologies for improved outcomes; it's also about acknowledging and mitigating the potential risks associated with AI's autonomy and influence. Issues such as data privacy, bias, and the chances of hallucinations (errors by a generative AI tool) pose significant challenges. Without a comprehensive AI policy, organizations risk breaching ethical standards, violating customer trust, and potentially facing legal consequences.In fact, to me, the clearest example of where generative AI can go wrong is the published information around <a target="_blank" href="https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/">Air Canada’s chatbot failure</a>. An earlier ruling this year ended in favor of the end customer, and now Air Canada is on the hook for AI that was not used responsibly.An AI policy serves as a guiding beacon for digital marketing teams, ensuring that every AI-driven initiative is aligned with ethical principles and corporate values. It helps establish clear boundaries and standards for AI usage and addresses concerns like fairness, transparency, and accountability.<h3 id="the-role-of-principles-in-ai-deployment">The Role of Principles in AI Deployment</h3>Drawing inspiration from established frameworks like Microsoft’s six principles for responsible AI—fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability—digital marketing teams can develop a robust policy that governs AI use. These principles are not just theoretical ideals; they can be necessities that shape how AI tools are selected, deployed, and managed within a team.As digital marketing continues to evolve with AI advancements, having a well-defined, responsible AI policy should reduce friction with AI usage. It can ensure that while organizations pursue technological innovation, they remain steadfast in their commitment to ethical practices, full transparency, and working within societal norms.<h3 id="my-responsible-ai-principles-worksheet">My Responsible AI Principles Worksheet</h3>Bringing us back to my situation specifically, as 2024 has progressed, I witnessed more and more AI tools being used by my team. On the one hand, this was great because we were seeing the benefits firsthand of faster content creation on our website, email, and social media channels. On the other hand, I was getting a little concerned about two things. First, as more tools were added to our digital marketing stack, my SaaS tool spend was climbing quickly, and second, I questioned if all of these tools being used safely and responsibly.In an effort to ensure my own team at BizStream is adequately trained on the benefits and risks associated with using AI in a marketing context, I created the following tool for us internally. The idea is that I wanted to ensure each of my team members working with these types of tools had a set of guardrails or guiding principles. I used the key Responsible AI principles (Fairness, Reliability, and safety, Privacy, and security, etc. etc.) as the main set of information. From there, I pivoted a table across those principles to include the category or type of activity that we perform in our digital marketing efforts. Then, I added a description to explain further what kind of considerations to take around that type of activity that align to a principle. It started to look like this: <figure class="image image-style-align-center image_resized" style="width:88.25%"><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcyan4Kp5V4ui62GBclk3PRP2zf896t_SA2ud9i9Vpo_1v8qPrOQWfOp9xqD3WxN5ckXvPxyMRKoZXo45T-gZ4IY7D5nxcx73So7V4Ke7Bcqg63hunm9UIdd7i0AKnJKRkW2_kd8D0TMDctuawkQD6vaJ0c?key=CLw_KJ6KxDiqOvRg30VM1w" /></figure> After the first draft, my marketing specialist asked me some questions about this, so I added some guiding questions in the last column to help kick-start the brainstorming process. The current incarnation ended up looking like the screenshot below: <figure class="image image-style-align-center image_resized" style="width:83.97%"><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfbgC_IIHSM1GTgfHUuYOxyKFikNuvB0mTdJu7oMB-maSSu0PxyYEKSKqJKnAsyS94qwbCMs_0wXMkIwpNfpD7wAei-G3vA7zYCH1yfadhC_eCth-Qa2Eiyk3OZI2MxajJ9EdHKKf2iiOIC-44Dc2pjylVL?key=CLw_KJ6KxDiqOvRg30VM1w" /></figure> You can <a target="_blank" href="https://bit.ly/Responsible-AI-Guidelines-For-Content-Teams">download the editable version of my Responsible AI Principles &amp; Guidelines for Content Teams</a> for free. My goal for this tool is to ensure that Responsible AI practices are considered when selecting third-party vendors, tools, platform features, and subscription services. I also aim for it to add governance to both our adoptions and those of our clients.Additionally, as we onboard new marketing team members or interns, I believe they will come up to speed faster with how we operate as a team. We are working to improve this process, but only time will tell.<h3 id="periodic-reviews-of-your-ai-policy-on-a-schedule">Periodic Reviews of your AI policy on a Schedule</h3>One other note. Don’t be fooled into thinking that an AI policy or single document is a ‘set and forget’ thing. The AI and especially generative AI world is constantly changing, as are the laws and regulations around it. You must treat your AI policy as a living, breathing document. Schedule time to review it regularly, considering the changes that are coming in at a rapid pace.<h3 id="feedback-wanted">Feedback Wanted</h3>As with any new idea, I’d love to gather feedback on it and improve it. If you download the worksheet and have thoughts on it, please let me know via <a target="_blank" href="https://www.linkedin.com/in/brianmckeiver/">LinkedIn</a> or email.<h3 id="conclusion">Conclusion</h3>Using AI in digital marketing and content creation comes with many benefits and responsibilities. By following clear guidelines and responsible principles, we can use AI ethically and efficiently. I recommend that all digital marketing teams strive to implement a responsible AI policy. Note: The above information has been written to provide general guidance only. It does not equate to legal advice. Varying legal requirements exist in different locations, and laws and regulations governing AI, privacy, and cybersecurity do not exist in a consistent manner.Note: Generative AI was used to edit this document for grammar and spelling. <hr /><h3 id="upcoming-conferences">Upcoming conferences</h3> <img style="width:29.67%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-connect-2024-logo.png" alt="CMS Connect 24 logo" /><h4 id="cms-connect-24---sold-out"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect24">CMS Connect 24</a> - SOLD OUT</h4>August 6-7, 2024 – Montreal, CanadaWe are delighted to present our first annual summer edition of our prestigious international conference dedicated to the global content management community. Join us this August in Montreal, Canada, for a vendor-neutral conference focused on CMS. Tired of impersonal and overwhelming gatherings? Picture this event as a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. <img style="width:29.58%" src="https://cmscritic.com/ms-content/uploads/2024/01/cms-kickoff-2025-logo.png" /><h4 id="cms-kickoff-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25/tickets">CMS Kickoff 25</a></h4>January 14-15, 2025 – Tampa Bay Area, FloridaJoin us next January in the Tampa Bay area of Florida for the third annual CMS Kickoff – the industry's premier global event. Similar to a traditional kickoff, we reflect on recent trends and share stories from the frontlines. Additionally, we will delve into the current happenings and shed light on the future. Prepare for an unparalleled in-person CMS conference experience that will equip you to move things forward. This is an exclusive event – space is limited, so secure your tickets today.

Responsible AI Principles for Digital Marketing and Content Teams 

Content creators and digital teams are rushing headstrong into using AI tools. What could go wrong?

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Webflow - Clean Semantic Code

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Webflow generates clean, semantic code that’s ready to publish or hand to developers.

Contentful Rolls Out New AI and Personalization Capabilities, Ramps Up R&D for its DXP

matt-garrepy

<hr /> There’s a composable breeze that's building in “The Windy City,” and it might just knock you over.The <a target="_blank" rel="noopener noreferrer" href="http://www.machalliance.org/">MACH Alliance</a> is landing its much-anticipated annual event (redubbed “The Composable Conference”) in Chicago this year, and it’s shaping up to be a powerhouse of brands, industry thought leaders, and stellar sessions.This year’s gathering will take place from April 22 – 24 at the <a target="_blank" rel="noopener noreferrer" href="https://convene.com/locations/chicago/233-south-wacker-drive/">Convene meeting space in the iconic Willis Tower</a> – a premium building in Chicago’s Loop neighborhood designed at the intersection of natural and urban environments. It’s a perfect backdrop for the transformational themes being explored at this one-of-a-kind conference.The three-day agenda is plush with keynotes and collaborative sessions, featuring industry leaders and technology practitioners. The conference is made possible by the MACH Alliance’s headline partners including <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/accenture-song-brings-its-composable-commerce-music-to-the-mach-alliance-heres-why-it-matters">Accenture Song</a>, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/builderio-nets-20m-from-microsofts-venture-fund-what-it-means-for-the-future-of-headless-cms">Builder.io</a>, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/commercetools">commercetools</a>, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/contentstack">Contentstack</a>, <a target="_blank" rel="noopener noreferrer" href="https://www.publicissapient.com/">Publicis Sapient</a>, and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/vercel-introduces-sdk-for-building-ai-apps-with-react-and-svelte">Vercel</a>.While this fourth installment ushers in a new chapter for the evolving MACH ecosystem – at a time when technology investments face major economic headwinds – the mission of the event remains clear: help attendees formulate their composable game plan. <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/mach-two-conference-wrap-six-takeaways-from-the-composable-event-of-the-year">As a previous attendee</a>, I can say firsthand that the quality of these events is top-notch. The speakers are compelling and the event format provides fertile ground for learning and networking. For me, it’s a chance to hear from real companies that have succeeded – and struggled – to make the leap to MACH, and the wisdom they’ve accrued when embracing not only the architectural tenets, but the cultural and philosophical mindset of MACH.“The Composable Conference is the one annual opportunity for business and technology leaders to come together and share the trials and tribulations that enable digital transformations,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/bobhowland/">Bob Howland</a>, event co-host and chairperson of the MACH Alliance. “The connections and community fostered enable attendees to overlay the unique principles of MACH onto their own composable strategy, building an executable playbook alongside peers and pioneers.”Before we break down the speakers and event details, it’s worth noting that this is an exclusive event with limited space – so secure your space today. The MACH Alliance is also offering a $500 travel rebate to eligible delegates. Registration is<a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/events/composable-conference-25?utm_campaign=5851685-The%20Composable%20Conference&amp;utm_source=PressRelease"> now open</a>.<h3 id="dynamic-brands-take-center-stage">Dynamic brands take center stage</h3>The previous three MACH events have been heavy hitters in the content department, featuring presenters from marquee global enterprises like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/ikea-mars-ulta-beauty-and-influential-brands-to-be-featured-at-mach-three-conference">IKEA, MARS, Ulta Beauty</a>, and other highly influential brands.This year’s crop is no exception and ups the ante with a more diverse crop of industry players. This includes representatives from Parkland, Zoro, VF Corporation, Wynn Resorts, Prada Group, Wegmans, DXL, Bissell, Firehouse Subs, Diageo, and Altitude Sports. Additional speakers and brands will be announced in the coming weeks, so stay tuned.While speakers and presentations are conduits for knowledge, the Alliance is taking a more hands-on approach to the experience by <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/newsroom/mach-alliance-elevates-annual-conference-to-help-companies-craft-their-composable-game-plan">actively involving attendees</a> at each stage of the composable journey. To deliver this more immersive vision, the conference will offer a three-track format that features workshops and insightful sessions with experts who have successfully implemented MACH. Based on the Alliance’s persistent <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/mach-alliance-publishes-first-annual-report-showcases-industry-impact-and-plans-for-2024">research and market analysis</a>, it’s clear that a MACH approach can help ensure agility, scalability, and vendor independence in an increasingly AI-driven world. Armed with a solid foundation of insights from dynamic leaders across multiple industries, attendees will be better equipped for the composable journey ahead. <h3 id="remachable-events-on-tap">ReMACHable events on tap</h3>The MACH Alliance is rolling out an enhanced event format for The Composable Conference 2025, with the core of the program dedicated to interactive workshops and roundtable sessions. As mentioned, these experiences will be led by top global brands – sharing firsthand composable insights and expertise while giving delegates the opportunity for direct learning and impactful discussions.This year, there’s an emphasis on incorporating the organization’s popular <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/ridemach">rideMACH</a> program, a robust eLearning platform that combines its educational vision and intentions with courseware and credentialing. rideMACH has exploded its enrollment in the last year, a clear sign that the market is eager to learn – and hungry for resources.At the conference, attendees can participate in <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/mach-alliance-taps-dylan-valade-of-abbott-to-drive-expanding-ridemach-education-program">“rideMACH Live,”</a> which will bring the Alliance’s online learning platform into a live classroom setting and offer several sessions for delegates to enhance their MACH mindset and technology skills.rideMACH courses are designed to empower all types of learners with the knowledge and skills needed to help organizations embrace open and transformative technologies. As part of the rideMACH program, you can join 1,000 professionals from 200 brands and 52 member companies who are accelerating their composable journeys through rideMACH’s professional development. You can learn more about the rideMACH program on the <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/ridemach">MACH Alliance website</a>.<h3 id="celebrate-the-winners-of-the-mach-impact-awards">Celebrate the winners of the MACH Impact Awards</h3>As a three-time judge of the annual <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/clarks-kraft-heinz-take-top-honors-in-mach-impact-awards-at-mach-three">MACH Impact Awards</a>, I’ve read through a mountain of applications over the years – and I’m still getting blown away. Having watched the gradual evolution of pioneering architectural approaches into more standard practices, I can see how MACH has been adopted, understood, and successfully executed.That’s all good. But it’s also making these awards harder to judge – and this year’s entrants really brought the rain. I can’t wait to share the winners during the <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/mach-impact-awards">2025 MACH Impact Awards Ceremony</a>, which will honor the most impactful global technology projects from these amazing applicants. In terms of updates, this year will feature a “Best Platform Transformation” category that recognizes the challenging path and incremental progress toward composability. <h3 id="advancing-the-mach-mission">Advancing the MACH mission</h3>Along with its advocation for best-of-breed open technology ecosystems, the MACH Alliance has long been a champion of the humans behind the composable movement. Along with its <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/mach-alliance-empowers-gender-equality-with-new-women-in-mach-deib-scoring-tool">“Women in MACH” program</a>, the Alliance continues to telegraph the importance of diversity, gender equality, social responsibility, and sustainability both within and beyond its community.At this year’s conference, there’s a new “People in MACH: Unlocking Composable Business Value Through Culture &amp; Inclusion” that will allow delegates to explore the tangible impact of DEI, allyship, and ethical technology on growth, profitability, and competitive advantage in composable enterprises.There will also be a close integration with the MACH Alliance’s new Community Platform, which was created for both end-user individuals and MACH-certified members to network, share content, and discuss ideas both at the event and long after the conference concludes.“The Composable Conference is where bold ideas meet practical execution,” said <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-sommelier-of-machtails-sommsations-danielle-diliberti-uncorks-composability">Danielle Diliberti</a>, event co-host and CEO of Sommsation. “As businesses build for the future and reimagine customer experiences, this event creates space for honest conversations about the challenges, breakthroughs, and strategies shaping the future of composable approaches and MACH.”To learn more about The Composable Conference and register to attend, <a href="www.machalliance.org/events/composable-conference-25">click here.</a> <hr /><h3 id="upcoming-events">Upcoming Events</h3>  <img style="width:24.53%" src="https://cmscritic.com/ms-content/uploads/2025/03/image-1742910054704.png" /><h4 id="the-composable-conference-2025"><a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/events/composable-conference-25">The Composable Conference 2025</a></h4>April 22-24 – Chicago, USAExperience the future of composable and MACH principles in “The Windy City” and dive even deeper into the innovative world of MACH architecture and its benefits for your business. Building on the momentum of MACH THREE, this conference will provide your teams with the expert, impartial guidance needed to craft a winning transformation strategy and leverage the latest advancements in automation and Al to maximize efficiency and drive your organization forward. This event is ideal for executives, business leaders, technologists, and everyone in between who is looking to harness the power of composable. <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/events/composable-conference-25">Secure your spot today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

‘The Composable Conference 2025' Takes Shape as MACH Alliance Announces Speakers and New Events

Lights, Camera, AI Action: Key Takeaways from Wistia’s 2025 ‘State of Video’ Report 

<hr /> If you’ve ever watched the TV game show Family Feud (I’m dating myself with this reference, but it’s been through multiple reinventions over the years), then you know how heated the competition can get. Sure, it’s all in good fun. But I think a few members of the losing teams have been unceremoniously “left out” of their family wills – all for missing one stubborn survey question.Some of those questions were strange, to be sure. But surveys have long been a key tool for unlocking the hidden gems of our cultural sentiment. And in these hallowed halls of CX, relevant feedback is the prize every brand is after, giving them essential customer insight to enhance products and drive growth.But let’s be honest: A lot of traditional customer feedback methods are broken. Brands pump out survey after survey, soliciting responses that rarely show up. And when they do, the substance can be shallow at best. In an era where customers interact across countless digital touchpoints, why are we still relying on old-school tactics to understand them? Isn’t this something to feud about?This is where CX tools like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/callminer">CallMiner</a> have carved out a niche with AI-powered conversation intelligence. The company’s <a target="_blank" rel="noopener noreferrer" href="https://callminer.com/products/eureka">Eureka Platform</a> helps connect the dots between interactions, insights, and action – providing deeper, more holistic customer intelligence to deliver better experiences. Eureka analyzes a wide range of omnichannel interactions (think phone, email, social, and more) with its advanced AI, and turns it all into organization-wide insights that power contact center experiences. This includes everything from real-time guidance to brand sentiment. It also covers features like call center speech analytics, where CallMiner has shown up as a <a target="_blank" rel="noopener noreferrer" href="https://learning.callminer.com/us/col/lc/forrester-wave-23">Leader on the Gartner MQ</a> for that category.Now, the company is adding another layer of “smart” to its family of tools. <a target="_blank" rel="noopener noreferrer" href="https://callminer.com/products/outreach">CallMiner Outreach</a> is a new feature built on advanced analytics and AI that enables businesses to connect with customers in more meaningful ways. That extra punch of power can help strengthen relationships, tap the voice of the customer, and uncover actionable insights that drive enterprise-wide benefits.CallMiner Outreach leverages its AI capabilities to deliver personalized, contextual surveys and customer engagement campaigns. With it, users can gain a deeper understanding of each interaction through CallMiner’s conversation intelligence – providing impactful CX insights to improve customer journeys, strengthen loyalty, and increase customer satisfaction. “Today’s survey vendors are stuck in the past, only thinking about the traditional way to execute surveys,” said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/brucekmcmahon/">Bruce McMahon</a>, CallMiner’s Chief Product Officer. “They are not considering whether those surveys are valuable to and personalized for customers, and if responses are providing meaningful business insights. CallMiner Outreach goes beyond simple surveys and traditional feedback methods by leveraging AI-driven insights from customer interactions to improve the quality, relevance, and efficiency of feedback collection and analysis.”<h3 id="is-there-a-customer-feedback-crisis?">Is there a customer feedback crisis?</h3>Maybe. The answer to that question hinges on how brands weigh the value of their solicited and unsolicited feedback and whether the juice is worth the squeeze. CallMiner has been studying this question with deep interest for quite some time, distilling and publishing their research annually.According to the company’s <a target="_blank" rel="noopener noreferrer" href="https://learning.callminer.com/us/c/whitepaper-us-cx-landscape-24?pflpid=45098&amp;pfsid=TCP_QZd1YS&amp;pfsfc=false">2024 CX Landscape Report</a>, 64% of global organizations said that all – or in some cases, the majority – of the customer feedback they collect is solicited. They also uncovered that organizations are collecting an equal amount of unsolicited and solicited feedback: About 25% in 2024 versus 20% in 2023. How are they doing this? Survey says: Surveys. That’s right – CX leaders are still relying primarily on traditional survey tools to solicit feedback from customers. On one hand, that makes total sense, as many organizations have invested significantly in their survey infrastructure. However, according to CallMiner, the persistent reality of low response rates and a lack of meaningful insights isn’t translating into a worthwhile ROI.<h3 id="reaching-out-with-outreach">Reaching out with Outreach</h3>As part of CallMiner’s robust Eureka Platform, Outreach is the industry’s first AI-powered customer feedback tool that triggers outreach based on specific interaction characteristics. This is a novel approach, as it does not rely on general interaction alone. Rather, it combines insights from unsolicited interactions – like those in a contact center – with solicited feedback for more intelligent, targeted surveys and customer engagement initiatives.How does it work? Just as you might expect, given the scope of CallMiner’s other products. Outreach analyzes phone calls, social media, online reviews, emails, and other interactions, empowering CX and contact center leaders to personalize the outreach mechanisms. This can be expressed in the form of surveys, quick-response forms, marketing offers, and more – all aimed at addressing and resolving exact customer issues. Outreach’s real potential lies in its AI-powered insights, which provide unmatched customer connections. Its AI-powered surveys and campaigns can be tailored based on specific customer interactions and triggered by specific events. Closed-loop feedback also enables more personalized, insight-driven experiences that build trust and loyalty – as well as improve issue resolution and reduce churn.By unifying CX measurement across multiple channels, CallMiner Outreach gives you a complete, holistic view of your customer. This allows you to tap into sentiment from all your touchpoints and take action. You can also more fluidly connect what’s happening in your contact center with your broader CX initiatives.Along with the benefits of automating your outreach initiatives and analysis, it also activates your ability to make faster decisions with AI fueling your efficiency. Taken together, Outreach ensures relevance, timeliness, and improved customer outcomes.CallMiner’s CPO McMahon calls this “The future of CX.” “CallMiner has always enabled organizations to combine unsolicited and solicited feedback in a single platform to gain a comprehensive view of the customer,” McMahon said. “With CallMiner Outreach, we’re delivering the native capabilities needed to execute faster, more intelligent feedback campaigns directly within the CallMiner platform.”<h3 id="availability-and-pricing">Availability and pricing</h3>CallMiner Outreach is in early availability for both new and existing customers. You can register to watch a new <a target="_blank" rel="noopener noreferrer" href="https://callminer.com/c/callminer-outreach">product overview video</a> or request a demo from their website.In terms of pricing, CallMiner plays it close to the chest. This is enterprise contact center and CX analytics software, so it’s going to be calculated on a number of variables. According to its G2 page, there’s some flexibility based on a volume or seat-based paradigm. For more information or to contact a representative, <a target="_blank" rel="noopener noreferrer" href="https://callminer.com/">visit their website.</a> <h3 id="why-it-matters">Why it matters</h3>With the evolution of Outreach, both CX and contact center leaders can now seamlessly integrate customer feedback with an industry-leading conversation intelligence platform.On the customer experience side of the ledger, Outreach delivers a holistic understanding of the customer’s behaviors – something we’re paying close attention to across other analytics and CDP platforms as well. It effectively streamlines feedback loops and improves key engagement metrics to impact retention and loyalty. This includes things like your net promoter score (NPS) and customer satisfaction (CSAT) rating.For contact centers, there are a multitude of benefits. Outreach enhances the connection between operational efficiency and customer satisfaction, improving key metrics such as average handle time and first contact resolution, as well as agent performance and productivity.Viewed through our CMS lens, customer feedback is an essential component in the omnichannel landscape. Contact centers are critical touchpoints, and facilitating feedback to maximize value is key – particularly if it might influence content and digital experiences on any level. CallMiner is right at home with CRM platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/salesforce">Salesforce</a> and experience management tools that are essential layers in the digital stack. The company's leadership with AI-powered conversation intelligence could be a key evaluation point if you’re integrating contact center services as part of your overall strategy. It also plays nicely with other call tracking and analytics platforms like <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/ringcentral">RingCentral</a> and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/callrail">CallRail</a>. One more point: I like how CallMiner is driving thought leadership and innovation around <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/its-an-ai-agent-world-is-agent-experience-the-secret-weapon-for-controlling-the-chaos">agentic AI</a> in the call center, trailblazing solutions to streamline analytical tasks. Call centers are an area where AX is having a profound impact, and CallMiner is shaping <a target="_blank" rel="noopener noreferrer" href="https://learning.callminer.com/us/col/lc/whitepaper-us-agenticai">a strong position</a> with its thinking in this area. Definitely something to consider in your evaluation process. Surveys are still a relevant part of the customer feedback family. But with tools like CallMiner Outreach, there might be a little less to feud about. <hr /><h3 id="upcoming-events">Upcoming Events</h3>  <img style="width:24.53%" src="https://cmscritic.com/ms-content/uploads/2025/03/image-1742910054704.png" /><h4 id="the-composable-conference-2025"><a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/events/composable-conference-25">The Composable Conference 2025</a></h4>April 22-24 – Chicago, USAExperience the future of composable and MACH principles in “The Windy City” and dive even deeper into the innovative world of MACH architecture and its benefits for your business. Building on the momentum of MACH THREE, this conference will provide your teams with the expert, impartial guidance needed to craft a winning transformation strategy and leverage the latest advancements in automation and Al to maximize efficiency and drive your organization forward. This event is ideal for executives, business leaders, technologists, and everyone in between who is looking to harness the power of composable. <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/events/composable-conference-25">Secure your spot today.</a> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Survey Says? CallMiner Rings the CX Bell with New AI-Powered Customer Feedback

Replay it again, Sam: Amplitude’s ‘Session Replay Everywhere’ rocks with analytics visualizations

<hr /> So… how do you feel about your CMS? Do you love it? Do you hate it?I know, I know. It's a complicated question. Most of us would probably say it's a little of both. There are loyalists out there, to be sure – hardcore fanatics who find little fault in their CMS stars. Others had a platform thrust upon them by their organization with no input whatsoever. They're usually not as chipper.Let's be brutally honest: Our list of grievances is probably longer than we think. Even the most enthusiastic users have big, fat, relevant gripes. And it's often less about the CMS as a whole and more about specific features (or lack thereof).Why is that the case? The answer, of course, is quite simple: We haven't been engaging content authors as co-conspirators in the design process. More often than not, they've been locked out of the room, with no seat at the product development table. That's reason enough to build some animus. Of course, this phenomenon isn't new. Software vendors have a long history of making choices that don't always land with users. You know what it feels like to have a UI radically change in an update, accompanied by a disclaimer that it's now “easier to use." Meanwhile, a key function you previously relied on has gone missing (I'm not naming names, Adobe) and you're left trying to cope with a new reality.There's an important word in all of this melee: Compromise. No one gets everything they want, whether you're an organization evaluating a CMS or a user with a wish list of cool stuff. So we put up. We adapt. As Thomas Sowell said, “There are no solutions, only trade-offs.”In this composable, hyper-connected era, choice is becoming more abundant – which can be a blessing and a curse. I recently <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/copy-and-paste-makes-waste-not-with-pantheons-content-publisher-for-google-docs">waxed about new solutions</a> that enable users to publish through their CMS directly from Word or Google Docs, allowing for greater collaboration or better alignment around internal systems. But what if CMS editing experiences were better tuned to authors' needs? Would they fully embrace those tools from the first keystroke? For what it's worth, I think CMSes have improved their capabilities, particularly as vendors invite more “guinea pigs” into their testing and optimization betas. But many of the same problems persist – and as such, we're still making a lot of those compromises.The fact is, if a content authoring experience doesn't appeal to a user, it can impact the quality of the content itself. As CMS community leader <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/janus-boye">Janus Boye</a> channeled from <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/critics/deane">Deane Barker's </a><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/blog/2019/12/11/happy-editors-make-better-content">book on content modeling,</a> happy editors make better content. That should underscore the need to let content – and its authors – help drive the ship when making CMSes.Thankfully, <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/gdunlap/">Greg Dunlap</a> has been thinking a lot about these questions and challenges, and he's written a book about it called Designing Content Authoring Experiences. In it, he pulls back the veil and gives us a refreshing look at what matters in this messy world of content authoring in a CMS. As Greg observed, structure is important. But life is messy – and sometimes, authors need that same kind of unstructured, uninhibited freedom to create great experiences that serve their audiences.The book is a quick read (150 pages) and filled with dynamite reflections and observations. It's designed for a wide range of professionals, from designers to content strategists to developers, but anyone who's using a CMS will find it insightful. In fact, the CMS community at large has been patiently anticipating its arrival; there was even a <a target="_blank" rel="noopener noreferrer" href="https://www.kickstarter.com/projects/gregdunlap/designing-content-authoring-experiences">Kickstarter</a> campaign to help fund its genesis.As Greg pointed out, he’s not prescribing a solution to all our woes. Instead, he's refocusing the lens on the author’s experience, which often gets lost in translation as businesses make big-ticket decisions about what tools they buy to drive content – tools intended to simplify things at both the user and organizational levels. But as Greg noted, making something easier can often come at the cost of good content. That's why this book is so important: It provides a level-headed refresher on what really matters.“I always start with the needs of the content, and work backwards to the authors,” he said. "Ask most content authors, and they might say ‘I just want WordPress,’ but that doesn’t meet the needs of the organization.”Exactly. Everyone can benefit from understanding where the opportunities and weaknesses exist.<figure class="image image-style-align-center image_resized" style="width:56.55%"><a href="https://tinyurl.com/cmfvb9me" target="_blank" rel="noopener noreferrer"><img src="https://cmscritic.com/ms-content/uploads/2025/03/cms-critics-corner-podcast-greg-dunlap.jpg" alt="" /></a></figure>Greg recently joined me as the first guest on our all-new <a target="_blank" rel="noopener noreferrer" href="https://podcasts.apple.com/us/podcast/designing-content-authoring-experiences-with-greg-dunlap/id1801794414?i=1000699046599">“The Critic's Corner”</a> podcast (go check it out and follow us for future episodes). We had a fantastic conversation about his journey to CMS – which is seldom a straight line – and what inspired him to write this book.<h3 id="a-long,-strange-trip-to-cms">A long, strange trip to CMS</h3>Is there any other kind of trip to the world of content management? I won't go into the hero's exposition. You can hear it straight from Greg in the podcast. Here's a two-minute snapshot of our conversation, just to get your content juices flowing: <figure class="media"><div data-oembed-url="https://youtu.be/G8J1VqbkjBQ"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/G8J1VqbkjBQ" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure>  Like many of us, Greg came to CMS from somewhere else. I've seen that background and skill set consistently show up in the resumes of many leaders in our space. As someone with an art history degree, I was taught to think like an information architect – leveraging tagging, meta descriptions, and other facets of structured data to help tell stories about paintings. Given that, the leap to CMS isn't so strange.Greg started in a similar place, earning his academic degree in photojournalism with minors in the art field. But he found himself drawn to computer science, entering the software field in the early ‘90s. During that period, he supported a colleague by building custom solutions to help businesses make changes to websites – things like custom UIs for editing content blocks independently.Around 2006, he found himself at the Seattle Times, working on their new media team. There, he was caught in a world transforming from print to digital, one where content management was a critical requirement but also a morass. With multiple systems and properties under the roof, Greg and his team were tasked to consolidate everything in <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/drupal">Drupal</a>.From there, he also helped shepherd some groundbreaking projects at <a target="_blank" rel="noopener noreferrer" href="https://www.lullabot.com/">Lullabot</a>, a Drupal-focused agency. During his tenure, he worked on a major project for the State of Georgia, an experience that taught him a lot about content management governance, compliance, and the critical importance of authoring. That public sector knowledge has served him well in his latest gig at <a target="_blank" rel="noopener noreferrer" href="https://www.bixal.com/">Bixal</a>, a digital shop that focuses on delivering government services with digital and human-centered solutions.Through it all, Greg has been making mental notes about what hasn't worked, probing around a number of central questions: Why have content authors been overlooked when building CMSes? Why haven't vendors been more tuned in? “The context of your users and the organizations they work for and the content they produce drives the authoring experience,” he said. “But when you’re a vendor, you’re building something that has no knowledge of any of these things.”During our conversation, he shared a story about missing the mark at the Seattle Times, where users were upset that a critical piece of functionality had been removed from the CMS.“After we launched, one of the people from the editorial department that actually enters content into the CMS, came to me and said, ‘Hey, in the old CMS, we had a function to do X, and it was really important to our day-to-day work, and now that’s gone. And the thing that I realized in that moment is that we had never built it, because nobody had ever talked to them about what they do. This whole website had been built with the designers and the executives and the IT people, and nobody had actually gone to talk to the people who use it every single day.”  That was a big lightbulb flash for Greg. “I can draw a straight line from that exact moment to writing this book.”<h3 id="a-new-chapter-for-content-authors">A new chapter for content authors</h3>In the podcast, we touched on a number of key themes in the book, from specific industry considerations to the very real struggles authors face around governance. The book provides practical examples of how to negotiate with designing forms (the bane of our existence), to the critical roles of support, training, and documentation.As Greg noted, every organization is different, and every client has its own unique problems to solve. Forcing square pegs into round holes is part of what’s been keeping him up at night in front of his keyboard.As CMS practitioners, we're fond of using the term “structured content.” And rightly so. But in the book, Greg reinforces the need for flexibility, and why it's so critical to the authoring experience.“I’ll see a lot of people talking about coming at it from a very Puritanical standpoint, like structure is king and everything is structured, and the content authors have to accept that everything is perfectly structured, and life just doesn’t work that way," he said. "If your authors are miserable using something, they’re not going to give the content the care that it needs.”As a long-time student of digital experience, Greg knows a lot about the intrinsic value of prototyping, and how failure is a win when it comes to success. The book highlights this, and we spent time exploring it on the podcast. We also dug into the topic of accessibility. Given his experience, Greg has amassed real wisdom on the topic, and we discussed our common experience coping with <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/WAI/standards-guidelines/wcag/">WCAG</a> and the <a target="_blank" rel="noopener noreferrer" href="https://www.section508.gov/">public sector's Section 508</a> – and how the experience can be improved on all sides of what we build. Greg tapped expert peers to help guide the accessibility chapter, which ended up being revelatory.“When I started the book, I didn’t know the authoring standard existed for the backend.” There's no mention of AI in the book, and as Greg said, that's intentional. For me, it was refreshing to focus on more practical applications in the authoring ecosystem. Nevertheless, he shared his perspective on the topic during our conversation. <a target="_blank" rel="noopener noreferrer" href="https://podcasts.apple.com/us/podcast/designing-content-authoring-experiences-with-greg-dunlap/id1801794414?i=1000699046599">Hear what he thinks.</a><h3 id="the-denouement">The denouement</h3>I absolutely loved this book. It was clear, concise, easy to read, and full of applicable nuggets. It made me wonder if we're asking the right questions, and how we can better embrace the plight of content authors while accepting the challenges vendors face when building great software. There's room for improvement on all sides of the equation, but authors should be part of the conversation at every step.During our chat, Greg made a sage observation about our industry's tech-imbued echo chamber. We tend to focus on high-brow topics that don't mean a “hill of beans” to a lot of users. Sure, it's important to have categories and use the right lexicon (I'm talking about you, ontology). But are we being inclusive with how we message the value of our tools? Are we listening to the real problems that users and customers are experiencing – and reflecting that in our product development?“Look at the discourse of the CMS online, and it’s always headless versus not headless, page builders and DXPs, personalization, advertising," Greg said. "That stuff doesn’t resonate with me because it’s not what our customers were struggling with, like getting people to enter alt text and write in plain text and really low-content maturity problems. I thought there was this great opportunity to talk about authoring experience from the perspective not of the AEMs of the world, but just of the simple stuff that anybody in any system could do to improve things for the groups that they’re working for. And that’s where I thought, ‘There could be a book here.’”Solving the simple stuff. Weep-worthy? Maybe. I'll leave that to you.For me, this feels like a new “Bible” for content authoring. I highly recommend grabbing your highlighter and keeping a physical copy in arm’s reach – just to remind you of what really matters. <h3 id="how-can-i-get-my-copy-of-the-book?">How can I get my copy of the book?</h3>Designing Content Authoring Experiences is available in paperback or digitally via EPUB format. Check out <a target="_blank" rel="noopener noreferrer" href="https://www.authoringexperience.com/">www.authoringexperience.com</a> to explore the different online retailers or to order a print version directly from the publisher.  <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Read it and weep: Greg Dunlap's new book on content authoring experiences is a treasure

<hr /> When it comes to UX, we tend to wizzywag around the value of the <a target="_blank" rel="noopener noreferrer" href="https://www.techtarget.com/whatis/definition/WYSIWYG-what-you-see-is-what-you-get">WYSIWYG</a>.It's true. Even though WYSIWYGs are a foundational part of so many software experiences, we take them for granted. Maybe it’s because they feel a little commoditized, offering similar features and functionality. But is that true? Some WYSIWYG experiences are elegant and robust. Others? Not so much. And when it's the latter, you probably take notice.The concept of “What You See Is What You Get” draws its origins back to Douglas Engelbert’s 1968 presentation, <a target="_blank" rel="noopener noreferrer" href="https://en.wikipedia.org/wiki/The_Mother_of_All_Demos">“The Mother of all Demos.”</a> Xerox PARC picked up on the signals (well before Apple pilfered their UI), and a few years later, began developing the first WYSIWYG editor. It would take decades before they became a staple in word processors and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management systems.</a>Rich text editors have been an essential feature of CMSes since the beginning, providing portals for content. Some are designed to look and feel familiar, as if you’re working in Microsoft Word or Google Docs. Others are more visually equipped, enabling you to preview what your “stuff” looks like to a reader once it’s published. Having a clear and intuitive rich text editor makes a CMS easier to use. A good WYSIWYG delivers a simple canvas to content creators, enabling them to do their job with ease while having access to code in the right places. But that’s if the editor is good.This is where <a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/">CKEditor</a> has been focusing its superpowers. The modern, feature-rich JavaScript editor is infinitely customizable, enabling developers and organizations to build exactly what they need. It’s long been a staple of <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/drupal">Drupal</a> and other CMSes across modules, plugins, and other tools that help shape content for publishing on websites and across screens.Of course, it’s not just CMSes. CKEditor is nearly ubiquitous, used in apps and experiences by leading global brands like Salesforce, Disney, IBM, and countless others across industries. It’s been downloaded a staggering 50 million times and is in use by 100,000+ customers, making it one of the most popular resources of its kind. CK Editor’s flexibility is one key to its continued success. It offers native integrations with some of the most popular libraries, enabling builders to move quickly – whether they’re using React, Angular, Bootstrap, or other ultra-modern frameworks. The company behind it all, <a target="_blank" rel="noopener noreferrer" href="https://cksource.com/">CKSource</a>, knows a thing or two about the editor game. Headquartered in Warsaw, Poland, they’ve been at it for a long time, springing out of the original CKEditor – which was first released in 2003 under the moniker “FCKEditor.” One might assume that’s a blue reference, but it’s actually the initials of <a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/blog/authors/frederico-knabben/">Frederico Caldeira Knabben</a>, the founder of the original project. At the time, he considered the whole exploit a “passionate hobby.” 50 million downloads later, he’s notched his place in UX history.Over the past two decades, CKSource has achieved a multitude of milestones, and its products are employed by hundreds of thousands of users around the globe. From CKEditor’s open source beginnings to its current foothold in products across the spectrum, the company became a target for <a target="_blank" rel="noopener noreferrer" href="https://www.tiugotech.com/">Tiugo Technologies</a> – part of the PSG equity portfolio – which <a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/blog/cksource-is-acquired-by-psg-a-growth-equity-firm/">acquired it in 2021</a> for an undisclosed amount. The story gets more interesting. Tiugo has been consolidating a small cabal of developer-centric apps under its umbrella, building an ecosystem of content creation and collaboration tools. This includes <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/buttercms">ButterCMS</a>, a headless content management system, and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/tinymce-brings-advanced-ai-to-cms-text-editing-interview-with-fredrik-danielsson-elise-bentley">TinyMCE</a> – an alternative WYSIWYG editor with numerous CMS customers. While both tools perform similarly, there are some key differences. All of TinyMCE’s editor content is HTML-based, meaning it’s rendered in the editor the exact same way it is in the browser. It was also early to the GenAI phenom, adding GPT-powered content generation to its platform in 2023. I did a <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/tinymce-brings-advanced-ai-to-cms-text-editing-interview-with-fredrik-danielsson-elise-bentley">deep dive on the feature</a> at the time it was launched. CKEditor stores its data using a different methodology and structure. It also offers over 1,000 API methods, a modern composable architecture, and a host of collaborative features, making it robust and customizable for complex use cases. It also provides an AI assistant add-on and access to its <a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/docs/ckeditor5/latest/features/file-management/ckbox.html">CKBox</a> file manager for assets.Both products have pros and cons, and choice is important in the market. Regardless, the primary goal is to make the developer and end-user experience easier, richer, and more productive. Again, these tools might go overlooked in the pantheon of product composition. But given their critical importance in the day-to-day workflow for dev and content professionals, it’s no wonder WYSIWYG editors are continuing to innovate – and CKEditor just pushed the boundaries again.<h3 id="bringing-drop-in-image-uploading-to-the-editing-ui">Bringing drop-in image uploading to the editing UI</h3><a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/blog/ckeditor-44-2-0-release-highlights/">CKEditor 5</a> – the tool’s most recent version, launched in 2017 – recently pushed a set of new features as part of its first major release of the year. The package includes enhanced source code editing, the ability to add emojis, a “track changes” preview capability, and a host of other improvements. Among the updates is a hip new feature called <a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/blog/ckeditor-44-2-0-release-highlights/">Image Optimizer</a> – a fully functional drop-in image upload solution that enables storing, transforming, optimizing, and delivering images at scale. Image Optimizer “optimizes” your image performance, reducing the size and simplifying content creation for image-rich websites. This supports the needs of both developers and end users by easing the workflow and accelerating time to market.<figure class="image image-style-align-center image_resized" style="width:80.46%"><img src="https://cmscritic.com/ms-content/uploads/2025/03/image-1741443464990.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Source: CKEditor website How does it work? First, Image Optimizer is delivered as a plugin that handles its image optimization capabilities via CDN. Automating the compression and responsive image generation helps reduce latency with load times while battling the cost of higher bandwidth. In addition to automatically resizing and streamlining formats, Image Optimizer can improve website speed, SEO rankings, and even help to ensure compliance with SOC2 and GDPR. For content creators, there are some killer integrated editing tools with adaptive settings that handle optimization for less technical users. This includes resizing, cropping, and tuning parameters such as brightness, exposure, and contrast. You can also apply pre-built filters.  <img src="https://cmscritic.com/ms-content/uploads/2025/03/image-1741443465643.png" alt="A screenshot of a computer

AI-generated content may be incorrect." />Source: CKEditor website Behind the scenes, Image Optimizer’s secure, non-destructive editing preserves your original files, ensuring both flexibility and control. Additionally, it supports uploads from devices, URLs, social networks, and cloud storage sources, enhancing overall flexibility and productivity.<h3 id="powered-by-uploadcare">Powered by Uploadcare</h3>Part of the secret sauce for Image Optimizer is how it leverages the CDN layer to perform its magic. This provides a fast, lightweight solution for executing and delivering a modified image while retaining the original at its source.  To harness this feature, Image Optimizer leverages <a target="_blank" rel="noopener noreferrer" href="https://uploadcare.com/">Uploadcare,</a> another tool in the Tiugo Technologies portfolio. I recently wrote about the company’s <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/uploadcare-video-cdn-adds-seamless-uploading-and-streaming-as-a-native-cms-capability">innovative video CDN</a> capabilities, and how seamless uploading and streaming can now be added as a native CMS capability. "In today's tech-driven world, speed and efficiency are everything," said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/wiktor-walc/">Wiktor Walc</a>, Chief Technology Officer at CKEditor. "Image Optimizer, powered by Uploadcare, equips content creators and developers with a seamless solution to enhance performance, streamline workflows and deliver visually stunning content – all while saving time and resources."CDNs are an indispensable part of the expanding composable, API-first landscape. They significantly improve performance by distributing online content across a multitude of servers positioned across global geographies, allowing users to access data from the closest server. This translates into faster load times, reduced latency, and better overall UX. While CDNs can also be used to manage high traffic spikes, they also distribute traffic loads across their independent networks, providing additional security features against nasty DDoS attacks. CDNs have long been tied to content management systems, and as such, Uploadcare has worked closely with CMS and DXP platforms to leverage SDKs and develop extensions for <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/wordpress">WordPress</a>, <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/contentful">Contentful</a>, and <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/decap-cms">Decap CMS</a>. Uploadcare even calls <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/products/webflow">Webflow</a> a customer.Uploadcare is uniquely aligned with CKEditor’s capacity to further enhance the CMS UX. By streamlining image upload and optimization, users can experience significant benefits. "Optimized images are crucial for performance and user experience," said <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/debatur/">Igor Debatur</a>, CEO of Uploadcare. “Our partnership with CKEditor brings enterprise-grade image processing directly into their editing workflow, allowing users to create and upload high-quality visuals effortlessly.”<h3 id="what’s-next?">What’s next?</h3>Image Optimizer is currently an add-on available with <a target="_blank" rel="noopener noreferrer" href="https://ckeditor.com/pricing/">CKEditor’s Custom plan</a> and will also be available with self-service plans later this year. You can contact CKEditor for more information, plans, and pricing details. <h3 id="the-verdict">The Verdict</h3>CKEditor will not be wizzywagged. After two decades, it continues to prove its undeniable value within the software experience stack. Developers and content creators rely on it to be performant every day, and it delivers on that promise.Adding new and innovative features can certainly benefit the CMS UX, and the addition of its new Image Optimizer is a winning solution. It seems adaptable to a diverse range of needs, expanding creative freedom while enhancing operational efficiency.On a granular level, the automated resizing will remove headaches for content practitioners, while organizations benefit from improved website performance around speed and even SEO. Additionally, the lightweight image enhancement tools within the editor deliver greater control and productivity. All positive outcomes.To be sure, there are custom solutions in other platforms that provide image compression and editing at different layers in the workflow. Even CKEditor’s CKBox file manager provides some basic editing capabilities, allowing you to crop, resize, rotate, and flip images. But adding more expansive optimization features directly to the WYSIWYG editor is a smart evolution of a tool that exists at the publishing edge. While the solution is non-destructive to the original source – and that’s a good thing – there could be some lingering questions about maintaining governance with manipulated images. As such, it might lend itself to very specific use cases. This is where CKEditor's flexibility and customizability are key assets for establishing control. Like any new feature, you should understand your team’s relationship to the functionality and establish best practices and appropriate guardrails. One last point on the solution’s genesis: It seems that Tiugo Technologies is dogfooding its investments in CKEditor and Uploadcare to yield sweeter fruit. In this sense, it’s assembling a composable ecosystem for developers – one that now includes a headless CMS, a dynamic CDN, and rich editing tools. It will be interesting to see which direction the company evolves its portfolio to complete its vision. BTW: If you’re interested in learning more about the history of WYSIWYG and CMS, let me recommend <a target="_blank" rel="noopener noreferrer" href="https://www.tiny.cloud/blog/history-of-cms-wysiwyg/">this article by Di Mace</a> of Tiny. It’s incredibly deep and well-researched, chronicling the timeline along key chapters in the computing revolution. Meanwhile, go check out this new feature from the “wiz” of WYSIWYG.    <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Still the ‘Wiz’ of WYSIWYG: CKEditor keeps innovating with new Image Optimizer to improve CMS UX

<hr /> If there’s a lyrical hook to describe <a target="_blank" rel="noopener noreferrer" href="https://www.accenture.com/us-en/about/accenture-song-index">Accenture Song</a>, it might be Tom Petty’s chorus on “Runnin’ Down a Dream” from the seminal Full Moon Fever album.The narrative unfolds on Petty (presumably), who is driving some metaphorical highway,“workin’ on a mystery” and “goin’ wherever it leads.” Hopefully to the aforementioned dream. <figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=Y1D3a5eDJIs"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/Y1D3a5eDJIs" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> When Accenture rebranded its interactive practice – in essence, rewriting it in a song – it was the post-pandemic halcyon days of 2022. The company was chasing new ways to reinvent customer connections and drive commerce at a time when, <a target="_blank" rel="noopener noreferrer" href="https://www.consultancy.uk/news/26372/covid-19-has-accelerated-digital-transformation-by-seven-years">according to some analysts</a>, we had experienced seven years of digital transformation in the space of a few months.Given that hyperbolic pace, digital agencies were in a head spin, struggling to help organizations make the leap to a digital-first, multi-channel world. In the transom, Accenture saw the importance of people in the value equation. As such, it chose the “Song” moniker as an expression of the “enduring and universal form of human craft, connection, inspiration, technical prowess, and experience,” enabling imagination and ideas to deliver real results.What does that look like from a services perspective? For starters, it’s a new paradigm for agencies that bucks the status quo – a blend of creativity, innovation, and technology that helps brands push boundaries and build relevance. And while this new fusion still provides the full gamut of capabilities you would expect from a creative shop, they do it with a tech-focused transformational edge. That means immersive content experiences like AR/VR, edge applications with artificial intelligence, and more.Case in point: Song recently partnered with Fortune to modernize its ubiquitous <a target="_blank" rel="noopener noreferrer" href="https://www.accenture.com/us-en/case-studies/data-ai/fortune-turning-data-into-insights">Fortune 500 list into an AI-driven platform</a>, giving business leaders access to insights gleaned from years of data – we’re talking all the way back to 1938. This kind of ground-breaking innovation led the company to an <a target="_blank" rel="noopener noreferrer" href="https://www.adnews.com.au/news/accenture-song-records-high-single-digit-growth">estimated revenue</a> of $19 billion last year, roughly one-third of parent company Accenture’s <a target="_blank" rel="noopener noreferrer" href="https://www.adweek.com/agencies/accenture-song-ai/#:~:text=Gen%20AI%20accounted%20for%20$3,Accenture%20revenues%20of%20$64.1%20billion.">nearly $70 billion in revenue</a>.But here’s the “mystery” part of the chorus: Change. It’s undeniable, and it’s driving faster than Tom Petty’s fingers on a fretboard. Based on <a target="_blank" rel="noopener noreferrer" href="https://newsroom.accenture.com/news/2022/accenture-announces-accenture-interactives-evolution">Accenture’s own research</a>, nearly 90% of C-suite executives stated that the current needs of customers and employees are changing faster than leaders can adapt their businesses. That means new kinds of growth models are required to keep runnin’ down the dream – if we ever hope to realize it. Nowhere is that truer than in the realm of digital commerce, where Accenture Song has been writing a new tune and composing it with composable. To put it on wax, Accenture Song has been investing in a multitude of areas to juice its data and intelligence capabilities. In 2022, they bought an outfit called <a target="_blank" rel="noopener noreferrer" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Ffiftyfive5.com%2F&amp;esheet=52991191&amp;newsitemid=20221130005997&amp;lan=en-US&amp;anchor=Fiftyfive5&amp;index=1&amp;md5=a2e1463fbb80e76cc846424317f6de9a">Fiftyfive5</a>, a customer insights and advisory business that helps clients tap data insights and performance marketing to accelerate growth and innovation. Then, in March of last year, <a target="_blank" rel="noopener noreferrer" href="https://newsroom.accenture.com/news/2024/accenture-completes-acquisition-of-mindcurv">they acquired Mindcurv</a>, a cloud-native digital experience and data analytics company specializing in composable software, digital engineering, and commerce services. The purchase enhanced Accenture Song’s position as a leader in composable commerce, cementing the company’s composable practice in North America, Europe, and other regions.Now, the company is taking another bold step behind composability by joining the <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/">MACH Alliance,</a> the industry group advocating for open, best-of-breed technology ecosystems. Announced last week, Accenture Song will become the latest member of the Alliance’s <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/members/categories/mach-certified-gsi-s">certified GSI (Global Systems Integrator)</a> cohort – an exclusive group of MACH SIs that share a sizable global influence. The Alliance bench also includes <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/members/deloitte-digital">Deloitte Digital</a>, <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/members/epam">EPAM</a>, <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/members/publicis-sapient">Publicis Sapient</a>, <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/members/valtech">Valtech</a>, and <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/members/vml">VML</a>.​​​According to <a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/in/amjad-liaquat/">Amjad Liaquat</a> – global lead, commerce platform design at Accenture Song – MACH aligns with his organization’s vision on a number of levels. “At Accenture Song, composability and the MACH paradigm are fundamental enablers of customer-centric transformation,” he said. “By embracing modular architectures, API-first design, cloud-native solutions, and headless experiences, we empower brands to move with agility, innovate at scale, and craft truly differentiated experiences.”Change is still a mystery, but having the right people and technology can help brands become more agile and resourceful – so they can face the unknown and thrive. As Liaquat shared, it’s the combination of creativity with the flexibility of MACH that enables businesses to seamlessly adapt to evolving customer expectations, unlocking new value at the crossroads between tech and design. “With our unique ability to bring together advisory, creativity, and technology at scale, we help global clients navigate this new AI-powered world,” he continued, “where adaptability, intelligence, and human-centric experiences are the key to sustained growth and differentiation.”<h3 id="runnin’-down-the-composable-dream">Runnin’ down the composable dream</h3>Like all its peers in the GSI and broader MACH Alliance membership, Accenture Song will be working to align with industry standards, collaborate with ecosystem leaders, and drive client-focused innovation. As a highly visible and globally respected brand, Accenture Song will serve as an authoritative voice in composable commerce initiatives and share expertise with other members. Additionally, it has committed to growing and deepening the market’s awareness of the MACH approach to composable commerce – and how MACH can help businesses to innovate. Accenture Song’s involvement could also have a significant “lift” effect, encouraging MACH adoption in a professional services category that is seeing a steady increase of adoption. This is reinforced by data gathered in the <a target="_blank" rel="noopener noreferrer" href="https://machalliance.org/global-annual-research">2025 MACH Alliance Global Annual Research</a> – a report that surveyed IT leaders across sectors. It found that over half of all companies with a “mostly” MACH/composable infrastructure in place have become more competitive and adapt more quickly to that mystery of change. As previously mentioned, Accenture Song has joined the Alliance as a certified GSI member, alongside a “who’s who” of world-class digital agencies and consultancies. Like all other members, it achieved its GSI status by meeting a rigorous set of criteria, which includes having more than 1,000 certified engineers, developing five MACH vendor partnerships, and working with five clients earning more than $1 billion in revenue.As MACH Alliance president <a target="_blank" rel="noopener noreferrer" href="https://cmscritic.com/the-future-is-composable-a-conversation-with-new-mach-alliance-president-casper-rasmussen">Casper Rasmussen</a> observed, Accenture Song has shown an ability to partner with leading enterprises to deliver on the expectations of MACH – representing a high bar of achievement that only large, multi-national agencies and system integrators can achieve. “Accenture Song joining the Alliance will be of value to the MACH community and the wider member ecosystem,” Casper said. “We really believe that both current and future end-users will find great inspiration from the work of Accenture Song, and in particular, this experience will help them turn their strategies into high impact gameplans.”<h3 id="why-it-matters">Why it matters</h3>“Runnin' Down a Dream” is wicked, but Tom Petty conjured a slew of memorable hits. This one, too, might live on forever: “Free Fallin’.” You can interpret the lyrics at your own discretion, but I've always felt it was a love song about Los Angeles wrapped in a cautionary tale about losing control.Whether it’s the rapid advancement of AI or economic uncertainty, change is the big mystery we’re all facing. How we prepare and adapt equips us to avoid a potential free fall – and we need vision, leadership, and a reliable set of guardrails to keep us from careening off the cliff.As more enterprises embrace composable architectures and strategies, having reputable, large-scale SIs join the chorus of support brings greater validation to the MACH movement. On the MACH journey, many organizations rely on the proven expertise of trusted SI partners, and having global brands like Accenture in the lineup provides greater choice from a widening range of credible system integrators.With a large staff and reliable infrastructure to support its technology and services, Accenture Song could also provide an enhanced template for accountability when building composable stacks. Like its GSI peers, it has amassed significant and compelling experience with multi-national brands and developed its own standards for success. This could mitigate more of the risk enterprises face when deploying composable architectures – which sometimes lack the proper mechanisms for supporting performance and sustainability. Amplifying thought leadership with a highly visible brand like Accenture also benefits the MACH community. As a member of the Alliance, Accenture Song has a clear charter to “champion the cause” through knowledge transfer and education. With a globally recognized brand and demonstrable market leadership, Accenture Song can leverage its own internal expertise and platform to further expand the MACH messaging. Accenture (the parent company) has a longstanding culture of change. But that change is coming from every direction – and faster than ever. As Accenture Song’s CEO <a target="_blank" rel="noopener noreferrer" href="https://www.fastcompany.com/91262213/accenture-ceo-julie-sweet-and-david-droga-on-their-partnership">David Droga</a> observed in 2022, brands need to be moving at the “speed of life” to remain competitive. MACH itself might seem a bit of a mystery to some. There have certainly been examples of project failures and cost overruns that have led to a “MACHlash” in certain quarters (or what we might call a “free fall”). But Accenture Song could bring more of what the Alliance needs from both a validation and education perspective – and ultimately give businesses what they need to start runnin’ down their dreams. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" rel="noopener noreferrer" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Accenture Song brings its composable commerce ‘music’ to the MACH Alliance. Here’s why it matters

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<hr /> In the icy doldrums of winter in the Northern Hemisphere, February might not seem like a haven for holidays. But look a little closer, and you’ll realize it’s jam-packed with reasons to celebrate. Like… Groundhog’s Day. Mardi Gras. Valentine’s Day. National “Ice Cream for Breakfast” Day (for real). Forget those. This is the month when the NFL's <a target="_blank" href="https://en.wikipedia.org/wiki/Super_Bowl_LIX">Super Bowl</a> tackles our attention with its gridiron action, over-the-top commercials, and epic seven-layer dips. Isn't that a holiday?The Big Game might be behind us, but February was also touchdown-worthy for <a target="_blank" href="https://cmscritic.com/products/sitecore">Sitecore</a>. After scoring a Visionary position in <a target="_blank" href="https://www.gartner.com/en/documents/6101227">Gartner’s 2025 Magic Quadrant for DXPs</a>, the company just announced more than 250 innovations for its intelligent digital experience platform and <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system.</a>250. That’s a lot of yards to rush. But this already felt like the status quo for Sitecore even before it kicked off 2025, steamrolling ahead under <a target="_blank" href="https://cmscritic.com/big-shift-at-sitecore-dave-oflanagan-takes-the-helm-as-interim-ceo">CEO Dave O’Flanagan.</a> I recently connected with <a target="_blank" href="https://cmscritic.com/getting-loud-with-xm-cloud-sitecore-reports-100-growth-of-its-ai-powered-cloud-based-cms">Sitecore's Chief Product Officer, Roger Connolly</a>, about the remarkable growth of the company’s <a target="_blank" href="https://www.sitecore.com/products/xm-cloud">XM Cloud platform</a>. Global revenue for the SaaS CMS exploded by 100% in 2024, scaling 130% in the U.S. alone. The company also surpassed $500 million in ARR last October, putting even more power behind its passing game.Now, with the advent of these new innovations – including big advances in its <a target="_blank" href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sitecore.com%2Fproducts%2Fsitecore-stream&amp;data=05%7C02%7Cjessica.rampen%40sitecore.com%7C12e993bd996c44828a1308dd4b67bcb1%7C91700184c3144dc9bb7ea411df456a1e%7C0%7C0%7C638749631100552726%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=gWaDk%2FpigHYjWCTHz0eVesfXtuwRpK29XvQK%2FygMM8Q%3D&amp;reserved=0">Sitecore Stream</a> AI capabilities – the company is giving marketers 250 more reasons to build and deploy their digital customer experiences on its platform.<h3 id="is-stream-is-a-dream-come-true?">Is Stream is a dream come true?</h3>According to Sitecore, it is. Originally Introduced at the company's <a target="_blank" href="https://cmscritic.com/sitecore-rocks-and-rolls-in-music-city-the-top-5-tracks-from-symposium-2024">Symposium 2024</a> conference, Sitecore Stream embeds three powerful capabilities across its products, blending control and more progressive <a target="_blank" href="https://aws.amazon.com/what-is/ai-agents/">agentic AI</a> features into the mix. Previously the domain of edge applications, the use of AI agents has become mainstream, and Sitecore has been innovating heavily in its development to help automate a wide range of tasks and functions.The first embedded feature is Sitecore’s powerful brand-aware AI, which keeps AI-driven actions on target and renders them smarter over time – enabling more personalized and conversational experiences at scale.Second, Sitecore’s AI copilots and agents – now available for brand, campaign, content, experience, and optimization – give marketers more freedom to strategize, execute, and scale. Finally, agentic workflows help to “harmonize” human input with AI automation, achieving what Sitecore calls a “balance of automation with authenticity.” Sitecore provides degrees of tolerance with these agentic capabilities; users can select automation levels that include “chain of thought” prompting, “human in the loop”, and fully agentic.Together, these features are delivering new levels of AI performance for Sitecore users. <h3 id="250-business-boosting-innovations-for-marketers">250 business-boosting innovations for marketers</h3>So what’s on the scoreboard in this seasonal release? As stated, the company has released hundreds of new innovations targeted at marketers. They encompass specific tools and capabilities designed for creating, building, and optimizing digital experiences. With these features, users and brands will be better equipped to boost engagement and conversions and drive their business objectives across channels. There are too many to list them all, but here’s the highlight reel: <h4 id="brand-centric-ai-enhancements">Brand-centric AI enhancements</h4>Staying on-brand for large enterprises is challenging – especially with components and objects spread far and wide. Sitecore Stream is bringing order to the brand chaos with some dynamite enhancements, many of which were gleaned from customer feedback. Stream can digest and comprehend schemas in XM Cloud or XP, learn from previous campaigns, and even recommend actions that align with a customer’s brand and marketing strategy.Along with the brand-centric benefits, Stream’s content copilot is along for the ride to back things up. The tool is available in <a target="_blank" href="https://www.sitecore.com/products/experience-platform">Sitecore XP</a>, allowing customers to leverage brand-aware AI. Stream orchestration capabilities are also available in XP, enabling users to manage projects, deliverables, and tasks.  <h4 id="cms-tools-focused-on-marketers-and-content-creators">CMS tools focused on marketers and content creators</h4><a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">Content management</a> is still the foundation of the experience hub, and Sitecore is doubling down on enriching its CMS capabilities. Like its brand-savvy AI, a content copilot powered by Stream helps creators and editors generate on-brand content and personalized variants to tailor messaging, optimize performance, and maintain relevance across platforms and contexts. From an observability perspective, Site Collections gives marketers a visually intuitive way to view, manage, and maintain multiple sites with ease. Meanwhile, a new marketer dashboard provides a comprehensive view of website performance, workflow, and language version support.On the personalization front, A/B/n testing is now fully integrated into the XM Cloud authoring experience, empowering marketers to create and analyze up to six component variants to determine the most effective version. An A/B test insights feature also gives marketers access to critical performance data – and their winning variants – so they can optimize with confidence.From a composability standpoint, XM Cloud is becoming more flexible and providing greater choice. In addition to <a target="_blank" href="https://nextjs.org/">Next.js</a>, it now supports <a target="_blank" href="https://angular.dev/">Angular</a> and .<a target="_blank" href="https://dotnet.microsoft.com/en-us/apps/aspnet">NET Core frameworks</a>. This means developers can use their preferred technologies while leveraging XM Cloud’s server-side rendering and editing capabilities. <h4 id="game-changing-dam-features">Game-changing DAM features</h4>DAM has been an active category over the last year, with many pure-play stand-alone products investing in AI-powered capabilities. As part of its DXP ecosystem, Sitecore has introduced more generative features to its DAM, helping users create and refine content and grammar with greater speed and efficacy.Search is still a key part of the experience, and an area with AI is having a profound impact. Sitecore’s DAM now includes enhanced visual search, helping users surface content assets even without exact keyword and taxonomy matches. New options include visual similarity, semantic, reverse-image, and search by color. Additionally, AI is being harnessed to enhance a new grounded image tagging feature, helping users find images faster, improve metadata accuracy, and perform bulk updates and easier reviews. Content and variant creation also help users tailor messaging for diverse audiences and languages to scale their content use.<hr />If you’re interested in the granular breakdown – specifically for Stream – you can check out <a target="_blank" href="https://developers.sitecore.com/changelog">Sitecore’s official changelog</a>. You can also learn more about these advancements (and some yet to be released) at <a target="_blank" href="https://symposium.sitecore.com/">Sitecore’s annual Symposium</a> conference, which will be held November 3 – 5 in Orlando, Florida.<h3 id="why-it-matters">Why it matters</h3>The Super Bowl is, among other things, a spectacle. It brings the biggest players in American football to the field, hunting for glory, bragging rights, and a big payday. Sometimes, the battle is epic. This year, it was a blowout.In the DXP leagues, there isn’t a single game that decides the seasonal outcome for a team. Instead, we have analyst grids and reports that attempt to crystallize the state of the market. As such, we have to dig deeper and probe the broader optics before throwing our weight behind a franchise.This year’s Gartner MQ for DXPs revealed some surprising shifts, but Sitecore continues to drive its visionary status with key innovation. This includes its XM Cloud product, visual builder, Stream AI, and enhanced workflow capabilities. It has also made significant strides in developing a more composable posture, enabling more of its components to function in a stand-alone fashion.  <figure class="image image-style-align-center image_resized" style="width:59.62%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740603215935.jpeg" alt="Gartner MQ diagram for 2025" /></figure> One big advantage has been Sitecore’s investment in governance. At last year’s Sitecore Symposium, the company announced that its core products – XM Cloud, <a target="_blank" href="https://www.sitecore.com/products/content-hub">Content Hub</a>, <a target="_blank" href="https://www.sitecore.com/products/customer-data-platform">CDP</a>, and <a target="_blank" href="https://www.sitecore.com/products/personalize">Personalize</a> – were now HIPAA compliant. This gives the company a strategic edge with large enterprises focused on regulatory challenges.While XM Cloud has certainly led Sitecore’s explosive growth over the last year, there are still headwinds relative to adoption. Customers and agencies felt a deep concern that legacy products would not be supported as the company looked ahead. But as I heard from many attendees at Symposium 2024, CEO Dave O’Flanagan’s presence at the company’s MVP and community sessions quelled some of the concern and provided a roadmap of confidence – particularly for marketers who rely on the stability of their tools. “We wanted to make sure that customers don't feel that they have to go to SaaS to deliver for their business,” O’Flanagan said. “That’s an important piece. The SaaS solution has great capabilities, and it will deliver in a more intuitive, innovative way. I think customers can do more with XM Cloud. However, with XM and XP, customers can achieve almost everything they need with that product if properly configured and understood.”There’s also the persistent challenge of navigating Sitecore’s complex ecosystem of products, which continues to grow with each acquisition. This often requires certified practitioners (vis-a-vis Sitecore partner agencies) to help implement and support the tools and customizations. But greater automation is entering the equation, and that’s where Sitecore’s continued investment in new innovations – and a keen focus on leveraging AI – is making an impact. “We've always thought about our DXP’s capabilities as being able to serve the full content life cycle, and that there's only a handful of vendors that truly deliver on that promise,” O’Flanagan shared. “That's everything from the ideation of a campaign right through to the creation of the assets and the content into the CMS to distribute and publish to the consumer.”One of Sitecore’s key strengths is its legacy of innovation, which is reinforced by its vast community of builders. While the company is at a point of transformation with XM Cloud, it seems to be telegraphing the right messages to its customers and the market – and bolstering its Visionary spirit. That said, this change is not without its bumps in the road, and continued engagement with users will be key to shaping the next wave of products. As evidenced by the Gartner MQ, enterprise DXPs face a challenging landscape. However, the pace of these new innovations is yet another demonstration of Sitecore’s resolve to win, underscored by its investment in AI and its grasp of the business considerations. Ultimately, it’s all about understanding what matters to customers. And if they can keep driving in that direction, they could be spiking the ball in the end zone next February. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-sitecore?-talk-to-an-expert.">Looking for guidance on Sitecore? <a target="_blank" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Sitecore Scores with Hundreds of AI-Powered Innovations for its Intelligent DXP and CMS for Marketers

It’s an AI Agent world. Is ‘Agent Experience’ the secret weapon for controlling the chaos?

<hr /> Whenever I hear Aerosmith’s <a target="_blank" href="https://www.youtube.com/watch?v=7i_qRmWUdpQ">Livin’ on the Edge</a>, I’m obliged to provide a little headbanging. This iconic, heart-pounding anthem from the early ’90s requires me to push the decibel limit in my HOA's compact. It might not be good for the ears (or neighborhood tranquility), but it's great for the soul. Maybe you can relate.These days, it feels like <a target="_blank" href="https://cmscritic.com/products/contentstack">Contentstack</a> might be doing a little of its own headbanging. After completing the <a target="_blank" href="https://cmscritic.com/contentstack-just-acquired-lytics-a-real-time-customer-data-platform-heres-why-it-matters">acquisition of Lytics in January</a> (an industry-leading CDP), the headless-CMS-turned-composable-DXP scored a Visionary position on Gartner’s <a target="_blank" href="https://www.contentstack.com/resources/report/gartner-magic-quadrant-dxp?utm_campaign=fy26q1_glb_pmm_cs-edge-announcement&amp;utm_medium=press-link&amp;utm_source=globenewswire">2025 Magic Quadrant for Digital Experience Platforms</a>.The hits keep coming. So what’s next on the playlist? How about a stadium rocker that takes us right to the edge – and beyond?Dream on.With its newly-pressed <a target="_blank" href="https://www.globenewswire.com/news-release/2025/02/26/3033112/0/en/Introducing-Contentstack-EDGE-the-World-s-First-Adaptive-Digital-Experience-Platform.html">Contentstack EDGE</a>, the company might have another gold record on its hands. Billed as the world’s first adaptive digital experience platform built for the AI era, EDGE is being positioned as a next-generation DXP that effectively unifies Contentstack’s advanced ecosystem of features.The whole band has assembled for this show, and it’s a promising lineup featuring Contentstack’s pioneering headless CMS, newly acquired CDP capabilities, personalization, automation, AI, and frontend hosting capabilities. What does EDGE deliver? A fresh interpretation of a tune called adaptive experiences. The name is intuitive enough, but if you’re not familiar, it’s a topic we’ve been discussing over the last few years – specifically as AI has evolved in its ability to automate with greater agency. The concept also has its roots in <a target="_blank" href="https://medium.com/@goodrebels/adaptive-design-creating-personalised-digital-experiences-46eecf9e406d">adaptive design</a> and supporting personalized digital experiences, which goes back over a decade.Adaptive experiences adapt. With Contentstack EDGE, this manifests in the platform’s ability to react in real time to every customer interaction while staying authentically on-brand through AI and data-driven decision-making. These are essential attributes for modern marketers and brands that rely on their DXP tools to be fast, elegant, and designed for AI.“We’re in a new era of marketing when simply having a digital presence isn’t enough to drive consumers to opt-in to the brand experience,” said <a target="_blank" href="https://www.linkedin.com/in/gurdeepd/">Gurdeep Dhillon</a>, Chief Marketing Officer of Contentstack. “Brands need adaptive experiences that create a dynamic, always-relevant, always-personal connection with their audiences. Contentstack EDGE is the platform to give brands the experience edge they need.” <h3 id="evolving-the-dxp-playlist">Evolving the DXP playlist</h3>Contentstack EDGE isn’t just a shiny new product name – it’s a statement. For years, the DXP space has been dominated by a predictable “rank and file” that is only now beginning to shift to a more composable posture. While there are benefits and efficiencies within some of these legacy tools, brands that have implemented all-in-one solutions often find themselves locked into rigid ecosystems that lack the flexibility needed for modern marketing.This year’s Gartner MQ for DXPs brought quite a few surprises to the grid, especially at the top end of the ladder. But Contentstack’s continued innovation and investment in its composable, future-ready technology has given it a disruptive edge in the crowd. With its shoring up of customer data through the acquisition of a real-time CDP, Contentstack expanded its vision and cemented its position as a game changer in the traditional grid – further signaling a shift from traditional platforms. <figure class="image image_resized" style="width:58.56%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740603215935.jpeg" alt="A diagram of a company's company's company

AI-generated content may be incorrect." /></figure>Source: Gartner  Along with its fully integrated, fully automated MACH-compliant frontend hosting capabilities – as well as its breadth of personalization features – the company is effectively redefining the composition of the DXP category. Along those MACH lines, Contentstack EDGE is built on the same composable architecture that has powered its solutions, combining its headless CMS and real-time CDP into an easy-to-use solution backed by the company's prolific <a target="_blank" href="https://www.contentstack.com/customer-care">“Care Without Compromise”</a> support program and what it calls a “no-fail AI guarantee.”I’ve spoken previously to <a target="_blank" href="https://cmscritic.com/contentstack-raises-57-5-million-in-series-b-round-qa-with-ceo-neha-sampat">Neha Sampat</a>, Contentstack’s founder and CEO, about the growing “brand relevancy crisis” impacting the market. This was a hot-button topic <a target="_blank" href="https://cmscritic.com/contentstack-fires-up-brand-relevant-ai-powered-personalization-at-contentcon-2024">at last year’s ContentCon</a>, and it continues to be a central mandate for companies as they look to grow in a noisy, fragmented ecosystem of messages and choices. She believes Contentstack is a catalyst for activating interest and conversions through scalable hyper-personalization – the kind only attainable through modern platforms like EDGE."To remain relevant in today's competitive markets, brands need customers to opt into the experiences they create. But it's a two-way street,” she said. “Brands must create experiences worth ‘opting in’ to, which means they must adapt to a data-first, AI-driven, hyper-personalized world. Retrofitting old technology won’t get them there. Contentstack EDGE will.”<h3 id="what-makes-edge-rock?">What makes EDGE rock?</h3>We’ve seen a lot of demos from vendors showcasing the breadth of their AI tooling, and some embracing <a target="_blank" href="https://aws.amazon.com/what-is/ai-agents/">the AI agent frontier</a>. There are impressive applications, but few have fully harnessed the potential. Contentstack consistently stood out as a pioneer during the generative AI “Gold Rush,” <a target="_blank" href="https://cmscritic.com/a-closer-look-at-contentstacks-ai-features-with-christine-masters-senior-product-manager">focusing early on high-utility applications</a> that had a meaningful impact on productivity and governance. Now, with EDGE, they’re evolving what it means to be “AI-powered” by baking adaptability into the platform’s core.It's still early from an assessment perspective, but according to the company’s press release, the foundation sounds rock solid. At its core is Contentstack’s brand-aware generative AI and automated workflows – which create, manage, and distribute intelligent content at scale with breathtaking precision.The power of this intelligent content is reinforced by real-time, first-party customer data that’s unified across sources. This helps ensure the delivery of the right message to the right audience across channels – all with incredible accuracy.Advanced analytics also brings the promise of personalization to the next level, allowing brands to deliver content that feels customized for every user without the persistent latency of traditional systems. This includes content and journey analytics and predictive modeling, so brands can deliver highly dynamic and responsive experiences.<h3 id="what’s-next?">What’s next?</h3>Again, it’s early days, but the roadmap sounds promising. Given Contentstack’s past performance, we can anticipate that trusted customers are already in beta and providing feedback. The company plans to showcase EGDE's full capabilities at <a target="_blank" href="https://www.contentstack.com/contentcon">ContentCon 2025</a>, its annual cabal for digital teams and industry leaders, which will take place June 3-5 in Chicago. Expect to hear more from brands already leveraging the platform and deeper dives into how EDGE is being used to drive real results.<h3 id="why-it-matters">Why it matters</h3>When it comes to the DXP marketscape, it feels like we’ve been hearing Walk This Way on repeat. This year’s Gartner MQ codified that change is upon us, and we continue to see that telegraphed across the market. Some of this was precipitated by headless CMSes and legacy DXPs settling on their own view of “composability” to best serve their customers. We initially called this a race to the middle, but it really turned out to be a race to relevance.  We don’t really need an analyst report to tell us that the digital experience topology is shifting. Customers expect more from brands, and we need tools that help us understand their preferences and react in real time – delivering content that’s always on target, always personalized, and always engaging. As I said before, Contentstack EDGE feels more like a statement. Is it indeed a new breed of DXP? Or is it assembling the core components that define our modern definition of a DXP? The acquisition of Lytics certainly satisfied a DXP-level need for customer data, but what makes this different from the other players on the board?The distinction lies in its promise to deliver adaptive experiences, buoyed by its core composability and AI-powered, data-driven decisioning. It’s an ambitious vision, and we need more validation through use cases. But if executed correctly, it could be exactly what brands need to break free from the old model and move toward truly real-time, intelligent engagement.For marketers, developers, and digital leaders who are constantly Livin' on the Edge, the implications could be huge. If EDGE delivers on its promise, it could usher in a future where digital experiences are as dynamic as the audiences they serve. And that’s a Sweet Emotion everyone can headbang to. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-contentstack?-talk-to-an-expert.">Looking for guidance on Contentstack? <a target="_blank" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Livin’ on the EDGE? Contentstack’s new ‘Adaptive DXP’ might just rock your world

Vev’s Time Has Come: Interactive Content Builder Acquires TIME Sites, Adds Marc Benioff to its Cap Table 

<a target="_blank" href="https://cmscritic.com/critics/tom-cranstoun">Tom Cranstoun</a>, “The AEM Guy,” is the principal consultant at Digital Domain Technologies Limited and a CMS Critic contributor. <hr /> I have a confession to make: Recently, <a target="_blank" href="https://medium.com/data-science-in-your-pocket/dont-use-deepseek-v3-895be7b853b0">I read an article</a> about <a target="_blank" href="https://www.deepseek.com/">DeepSeek's</a> "scary" terms of service and immediately shared it with my colleagues. I was enjoying my coffee and browsing Medium when I came across this alarming headline, warning against using <a target="_blank" href="https://www.deepseek.com/">DeepSeek-v3</a>. The assertions were based on the "fine print" in the terms and conditions.“Have you seen this?” I implored. “DeepSeek's terms are TERRIFYING!”Everyone knows DeepSeek, the latest darling in the AI war. The Chinese startup has created quite a stir, offering open source models that are competitive with OpenAI. DeepSeek is also cheaper to use, raising questions about the billions being invested in data centers by leading tech companies. It wasn't until someone said, "Have you actually read their terms of service?" that I felt a twinge of embarrassment. No, I hadn't. I had only read a convincing headline and a well-written Medium article, then helped amplify it without checking the source material. Oops. I trusted, but didn't verify – and became part of the problem, spreading misinformation through the viral grapevine of tech gossip. Having fumbled in my homework, I was determined to thoroughly review DeepSeek's terms and see for myself what made them so scary.As an AI practitioner and avid researcher, I have a personal stake in this. I use DeepSeek because it's significantly more affordable than <a target="_blank" href="https://www.anthropic.com/">Anthropic</a>, a competing model that's been around for some time and is considered one of the best. Anthropic has also received quite a bit of investment <a target="_blank" href="https://www.aboutamazon.com/news/company-news/amazon-anthropic-ai-investment">from AWS</a> ($4 billion to be exact).How much less expensive is DeepSeek? Here's an example: I spent $500 on Anthropic in December but only $20 on Deepseek in January. You can see why this is so disruptive.Several hours and four lengthy legal documents later, I had an enlightening realization: Things aren't always what they seem on the internet (shocking, I know!)Let's break down what I found with a handy comparison:  <figure class="image image-style-align-center"><img src="https://cmscritic.com/ms-content/uploads/2025/02/tom-diagram.jpg" alt="" /></figure><h2 id="the-reality-check">The Reality Check</h2>The Medium article painted DeepSeek's terms as uniquely threatening, but here's the thing – when you actually read all these terms side by side, they're remarkably similar. It's like they're all following the same cookbook but adding their own special sauce.<h2 id="the-plot-twist">The Plot Twist</h2>What's really interesting is that DeepSeek, the supposed “villain” in our story, actually has some of the most permissive terms. They explicitly allow you to use their outputs for training other models (through distillation) – something others either prohibit or stay quiet about.<h2 id="the-lessons-learned">The Lessons Learned</h2><ol><li>Headlines can be deceiving: That scary-sounding article? Sure, it got engagement. But it missed the bigger picture, and I helped spread it without checking.</li><li>Context is everything: What sounds alarming in isolation ("You're responsible for outputs!") turns out to be standard practice across the industry. If I'd known this context earlier, I wouldn't have said what I said.</li><li>Read the “boring stuff” too: Yes, terms of service are about as exciting as watching paint dry, but they tell the real story. So don't skip anything.</li></ol><h2 id="the-happy-ending">The Happy Ending</h2>Here's the warming part: These AI companies are actually pretty straightforward about what they're doing. They're not trying to trick you; they're just trying to run their businesses while protecting themselves legally. Standard stuff, really.Sure, the terms are complex (hello, lawyer-speak!), but they're generally upfront about:<ul><li>What rights you have to the outputs</li><li>How they can use your data</li><li>What you can and can't do with their services</li></ul><h2 id="the-trust-but-verify-takeaway">The Trust-But-Verify Takeaway</h2>In this warp-speed era of AI, we're all moving faster than we should. For CMS vendors, that's been evident in the widespread adoption of generative AI across their content management features and workflows. In the wake of my dramatic “mishap,” this feels like an opportune moment to pause and reflect on the topic of trust, and how vital it is to our customers – and ourselves. Can you trust these AI services? Generally speaking, yes. Should you verify claims about them? Absolutely! When you do, you'll often find that reality is less dramatic and more reasonable than social media would have you believe.Remember folks, trust is great, but verification is better. And sometimes, when you verify, you find out things are actually better than the scary headlines suggest. Now isn't that a nice plot twist?P.S. Always read the terms of service. Or at least find someone who has read them and isn't trying to scare you with clickbait. And please, don't be like me, spreading tech gossip before verifying it. Just saying… 😉Want to use AI services confidently? Do your homework, understand the terms, and don't let scary headlines (or well-meaning but uninformed colleagues like me) drive your decisions. These platforms are generally trustworthy – but always, always verify.After all, in the words of a wise person (probably): "Trust is good, verification is better, and actually reading the terms of service makes you a rare superhero in the age of clickbait." <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Trust and Verify: When Internet Drama Meets AI Reality

tom-cranstoun

<hr /> When acclaimed <a target="_blank" href="https://www.nytimes.com/">New York Times</a> columnist <a target="_blank" href="https://www.nytimes.com/by/david-brooks">David Brooks</a> spoke at a college commencement in 2019, he observed two key emotions at play during the event. One was happiness. The other was joy.As he explained <a target="_blank" href="https://www.nytimes.com/2019/05/07/opinion/happiness-joy-emotion.html">in an article</a> recapping his experience, “happiness” usually involves a victory for one's self, usually around personal accomplishments. “Joy,” on the other hand, is the transcendence of self—or as he put it, “the present life gives you as you give away your gifts to others.”Once upon a time, the web was a joyful place to explore. It felt new and undiscovered, a world where almost anything was possible. There were fewer walls and more open spaces, and building experiences felt creatively ambitious.My, how things have changed. In today's world of <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management,</a> practitioners might struggle to say they’re happy when creating experiences—and even less happy with the CMS tools they use.But are they experiencing joy? When was the last time you felt joyful about managing content? It’s not a trick question. I think most of us in the CMS industry never really stop to think about this distinction. As it turns out, <a target="_blank" href="https://cmscritic.com/products/storyblok">Storyblok</a> has been focusing on that lack of joy—and working to bring it back. That effort has been crystallized by the launch of its new <a target="_blank" href="https://storyblok.com/lp/labs">Storyblok Labs</a>, a place for marketers and developers to get early access to the platform’s latest headless content management innovations. The goal is simple: Help Storyblok users explore and adopt its latest innovations with greater speed, intelligence, and confidence—so they can stay ahead of market trends and learn new ways to outperform competitors. These benefits are delivered in the form of new features that aren't generally available but are free to use and easy to turn on and off.Most importantly, Storyblok has thoughtfully infused joy into its Labs experience, so customers feel a sense of uninhibited wonder as they experiment with new ideas.“Creating content is supposed to be fun and full of possibilities,” said <a target="_blank" href="https://cmscritic.com/storyblok-is-writing-its-next-chapter-with-an-80m-series-c-heres-why-it-matters">Dominik Angerer</a>, CEO of Storyblok. “But for users of legacy CMS platforms, it’s become a slow and frustrating chore filled with restrictions. We believe working with a CMS should be a joyful experience that makes it easy for brands to use content to make a bigger, faster market impact. Storyblok Labs is a natural next step in driving that vision forward.” <h3 id="a-lab-that’s-purpose-built-for-exploration">A lab that’s purpose-built for exploration</h3>I’ve commented in the past on Storyblok’s clean, intuitive, super-sharp interface, which makes using its headless CMS that much more inviting. Thanks to user feedback, its UI has a lot of differentiated value baked into it, and the evolution of Labs was no exception. This is a reflection of the company’s approach to serving the needs of both marketers and developers across its ecosystem."By speaking to our customers, we were able to uncover one result our customers experience when working with Storyblok: how much easier it makes their lives,” said <a target="_blank" href="https://www.linkedin.com/in/julius-hemingway/">Julius Hemingway</a>, Product Marketing Team Manager at Storyblok. “For many, the payoff in how we remove the barriers between developers and marketers has led to much greater productivity, which has been rewarding."On the theme of “ease of use,” Storyblok Labs establishes that in abundance. When first entering the environment, you’re greeted by a suite of tools that prioritize speed, agility, and control – all designed to help users stay ahead of what’s next and pioneer new ways of working with their teams.<figure class="image image-style-align-center image_resized" style="width:89.54%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740007620258.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Storyblok Labs provides an easy on/off capability for test driving new features. Source: Storyblok website. Each new feature in Labs offers a guided walk-through video and an interactive demo (both are high-quality assets). You can easily toggle the features on and off in your space, with higher-level admin controls to manage your team’s access—and important layer of governance that controls the guardrails around exploration.  <figure class="image image-style-align-center image_resized" style="width:87.89%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740007620515.png" alt="A screenshot of a video chat

AI-generated content may be incorrect." /></figure>Storyblok Labs offers interactive videos, demos, and other feature components. Source: Storyblok website. Within Labs, you can also create a free demo space to test drive any of the new features. And as an early adopter, you get to help shape the product with Storyblok by providing your feedback at the bottom of each feature page. In this sense, it’s paving the roadmap and enhancing Storyblok’s feature set as it develops.  <figure class="image image-style-align-center image_resized" style="width:86.83%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740007620282.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Storyblok Labs allows you to create your own space to explore features. Source: Storyblok website. Here’s a quick snapshot demo of Storyblok Labs:<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=eWy5V3XllkU"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/eWy5V3XllkU" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> <h3 id="new-features-in-the-playground">New features in the playground</h3>While still relatively new, Storyblok Labs is already hosting a few new features that you can start playing with. According to the company, Storyblok Labs will be regularly updated with new features designed to enhance the entire content lifecycle—covering everything from ideation to creation, publishing, and maintenance.Here’s an overview of the features you can test drive today: <h4 id="ideation-room">Ideation Room</h4>Our “ideas” live in lots of different places. Drafts are often scattered across other applications, making it difficult to work together. Ideation Room is a slick workspace where you and your team can centralize everything within Storyblok and rally around the creation and optimization of content—all with the help of AI. <figure class="image image-style-align-center image_resized" style="width:85.21%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740007619889.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Ideation Room provides a familiar interface for collaborating on content. Source: Storyblok website. The first thing to note about Ideation Room is the layout. It feels instantly familiar, like a Word or Google Doc, providing users with a clean canvas for creating. You have a lot of direct domain over adding links, basic styles, and more to your content. You can also leave comments, putting the collaboration features front and center. You can also toggle to <a target="_blank" href="https://www.storyblok.com/docs/editor-guides/visual-editor">Storyblok’s handy Visual Editor</a> to preview how an article will present in its published format as a blog or other content type. This is a cool solution that helps streamline the content creation process.To get more up close and personal, here's a video tour of the tool:<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=6-hbLAUDB68"><div style="position:relative;padding-bottom:100%;height:0;padding-bottom:56.2493%"><iframe src="https://www.youtube.com/embed/6-hbLAUDB68" style="position:absolute;width:100%;height:100%;top:0;left:0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div></figure> <h4 id="ai-translations">AI Translations</h4>Translating content into different languages has become an essential tool for many brands and content professionals. Translation and localization services are handled in a multitude of ways, and often with third-party services. With Storyblok’s new AI Translations, you can translate entire pages or individual text fields with just one click—making the entire process less cumbersome to manage. <figure class="image image-style-align-center image_resized" style="width:85.59%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1740007620371.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Ideation Room provides a familiar interface for collaborating on content. Source: Storyblok website. AI-powered translation has become a trusted engine for handling multilingual sites, giving content professionals more accurate results when switching languages. Now, having a built-in feature will make the journey much easier for Storyblok users. <h4 id="concept-room-(preview)">Concept Room (Preview)</h4>Currently in preview, the Concept Room will enable users to map out their project structure and visually design their experiences with drag-and-drop tools. You’ll be able to link ideas directly to components in Storyblok’s Visual Editor and bring content to life faster and more efficiently. And like the other features in the Labs, you’ll be able to collaborate more fluidly on the structure of your entire project. You can sign up for launch notifications within Storyblok Labs.<h3 id="the-verdict">The Verdict</h3>“Joy” is fleeting, and any opportunity to capture more of it is a good thing. I think Storyblok’s commitment to delivering delight—through exceptional customer experiences—has served them exceedingly well. Heck, Dominik Angerer <a target="_blank" href="https://cmscritic.com/storyblok-is-writing-its-next-chapter-with-an-80m-series-c-heres-why-it-matters">has personally told me</a> that he’s never had a customer leave because of his product, and that speaks volumes about Storyblok’s culture and customer intimacy.Said more simply: They understand their users. On its surface, Storyblok Labs is a kind of early-adopter skunkwork for rolling out new features. It’s an incubator for experimenting and optimizing its tools for prime time and developing an effective feedback loop within an exclusive channel. But Labs is more than this: It’s an investment in the value of partnerships, a vessel of trust for loyal and emphatic users who are on this journey together and contributing to the evolution of Storyblok’s CMS. It's also a reflection of the company's spirit, and how their people and products are delivering a missing quotient in what we do.As far as the actual features go, I really like the intention of the new Ideation Room. <a target="_blank" href="https://cmscritic.com/copy-and-paste-makes-waste-not-with-pantheons-content-publisher-for-google-docs">I recently reviewed Pantheon’s Content Publisher</a> for Google Docs, and I love the idea that content creators have access to greater choice when it comes to familiar authoring tools. While not an apples-to-apples feature comparison, I dig how Storyblok is supplying a similar canvas for creating and connecting the loose parts of a content ecosystem—and driving it all back to its Visual Editor. In this sense, they’re improving the overall authoring and editing experience and attracting more users to work in its platform across the content lifecycle.Finally, the composable angle can't be overlooked. Storyblok continues to add the right kinds of features while reinforcing its value within composable architectures as the engine for powering digital experiences. Developers continue to have deep control while editors now have robust visual tools for doing their jobs more effectively. The Storyblok Labs “playground” is a great “proving ground” for nurturing these new attributes and gaining valuable insight around impact—particularly as brands build more ambitious solutions. We might not be happy with everything about our CMSes. However, some vendors are trying to think beyond the mundane and help content creators visualize a more joyful experience. As David Brooks observed, joy is all about the “present” life gives you as you give away your gifts to others.Is Storyblok Labs that “gift” to content management? I'd say it's worth exploring. <hr /><h4 style="text-align:center" id="looking-for-guidance-on-storyblok?-talk-to-an-expert.">Looking for guidance on Storyblok? <a target="_blank" href="https://cmscritic.com/contact">Talk to an expert.</a></h4><hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Can content management be ‘joyful’ again? Storyblok Labs promises fun and possibility in its innovation playground  

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<hr /> Content comes in all shapes and sizes. And while video is just one form, it’s arguably the most immersive (we’ll save AR/VR and the infamous “metaverse” for future analogies).Video delivers a lot – not just in terms of its storytelling value, but also around its brand impact. <a target="_blank" href="https://thesocialshepherd.com/blog/video-marketing-statistics">According to Animoto</a>, 91% of businesses now leverage video as a key marketing tool, and 96% of marketers (the highest proportion in the past nine years) see it as a critical component of their overall digital strategy.Why is video marketing taking a front seat? Because that’s where the eyeballs are. In Q1 of 2024, <a href="In%20Q1%202024,%20it%20was%20reported%20that%20online%20videos%20had%20an">it was reported</a> that online videos had an audience reach of 92% worldwide – a staggering figure to say the least. Within that, almost 15% were Millennials, spending 10 to 20 hours a week devouring videos on YouTube and social platforms via their mobile devices.There’s no question about the scale and potential of video. But unlike other forms of content, it’s big and expensive – and performance is always an issue, particularly with streaming. Between buffering and quality degradation, consumers are often frustrated with their video experience, which can negatively impact brand sentiment. But wait… there’s a CDN for that.<a target="_blank" href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=4347959-1&amp;h=976259762&amp;u=https%3A%2F%2Fuploadcare.com%2F%3Futm_source%3Dpr%26utm_medium%3Dpress_release%26utm_campaign%3Dvideo_cdn&amp;a=Uploadcare">Uploadcare</a>, a file management and content delivery platform, just unveiled a new product called <a target="_blank" href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=4347959-1&amp;h=4191122585&amp;u=https%3A%2F%2Fuploadcare.com%2Fcdn%2Fvideo-cdn%2F%3Futm_source%3Dpr%26utm_medium%3Dpress_release%26utm_campaign%3Dvideo_cdn&amp;a=Uploadcare+Video+CDN">Uploadcare Video CDN</a>. Armed with this powerful layer, users and businesses can accelerate their time to market for on-demand video uploads and streaming – all without the complexity of managing multiple solutions. It's also available as a native CMS or DXP capability, helping users deliver high-quality video content with greater ease.Uploadcare’s Video CDN allows you to easily enable native video streaming for your website or app, empowering users with fast uploads and instant video playback. You can swiftly integrate its on-demand video-handling infrastructure in minutes and enable immediate playback for your users. With Video CDN, you can also eliminate “stuck” uploads and long processing times and do it all at an incredibly affordable price. "We're proud to launch the Uploadcare Video CDN at a time when businesses are seeking more efficient, cost-effective ways to manage video content at scale," said <a target="_blank" href="https://www.linkedin.com/in/debatur/">Igor Debatur</a>, CEO of Uploadcare. “In turn, audiences get a seamless viewing experience on any device right after upload. It's never been easier to integrate video streaming into your website or application.”Let's take a closer look at Uploadcare – and why you should care about its Video CDN.<h3 id="playing-the-cdn-“long-game”">Playing the CDN “long game”</h3>If you’re not familiar with Uploadcare, the company has blazing trails in the content delivery space since 2011, providing a complete file management platform and a CDN for user-generated content. At its core, Uploadcare offers a robust file API and SaaS experience for uploading, managing, processing, rendering, optimizing, and delivering content.Uploadcare was conjured out of necessity. As the story goes, a pod of web developers with image processing creds ran into problems with uploading and file management – and decided to create an all-in-one solution that worked at scale. Since then, Uploadcare has grown rapidly, garnering clients like PandaDoc, Buffer, UserTesting, Zapier, and more. In terms of market growth and trajectory, the company received its last seed round in 2019, and was <a target="_blank" href="https://www.tiugotech.com/blog/tiugo-technologies-acquires-uploadcare/">acquired by Tiugo Technologies</a> in early 2024. We’ve covered some previous purchases by the tech goliath, which also picked up <a target="_blank" href="https://cmscritic.com/tinymce-brings-advanced-ai-to-cms-text-editing-interview-with-fredrik-danielsson-elise-bentley">TinyMCE</a> – a rich-text WYSIWYG editor with built-in AI capabilities – and <a target="_blank" href="https://cmscritic.com/products/buttercms">ButterCMS</a>, an API-first headless <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management system</a>.It’s worth a nod to the importance of CDNs in a composable, API-first era. They significantly improve performance by distributing online content across a multitude of servers positioned across global geographies, allowing users to access data from the closest server. This translates into faster load times, reduced latency, and better overall UX. While CDNs can also be used to manage high traffic spikes, they also provide additional security features against nasty DDoS attacks by distributing traffic loads across its independent network. Uploadcare’s focus as a content delivery platform goes beyond the typical definition of a CDN. It also provides AI-powered smart storage, which includes object recognition and malicious content detection. The company’s product portfolio also features a plug-and-play <a target="_blank" href="https://uploadcare.com/products/file-uploader/">file uploader</a> as well as a URL API for <a target="_blank" href="https://uploadcare.com/cdn/image-cdn/">image optimization</a> and document and video conversion.CDNs have long been tethered to content management systems, and as such, Uploadcare has worked closely with CMS and DXP platforms to leverage SDKs and develop extensions for the likes of <a target="_blank" href="https://cmscritic.com/products/wordpress">WordPress</a>, <a target="_blank" href="https://cmscritic.com/products/contentful">Contentful</a>, and <a target="_blank" href="https://cmscritic.com/products/decap-cms">Decap CMS</a>. Uploadcare even calls <a target="_blank" href="https://cmscritic.com/products/webflow">Webflow</a> a customer.<h3 id="a-full-featured-video-cdn">A full-featured video CDN</h3>Uploadcare’s new Video CDN takes uploads and playback to the next level. With a plug-and-play widget or API, you can quickly integrate uploads for videos of any size – from devices, Google Drive, Dropbox, or other sources – and enable instant delivery through a multi-vendor global CDN without any additional processing.  <figure class="image image-style-align-center image_resized" style="width:88.12%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1738795422660.png" alt="A screenshot of a video

AI-generated content may be incorrect." /></figure>Video CDN enables seamless uploads and instant delivery with no additional processing. Source: Uploadcare website. Uploaded videos are immediately available on Uploadcare's CDN, accelerating your time to market for video content. You can also save precious developer time and effort with Uploadcare’s streamlined approach to file upload and delivery integration.<h4 id="-"> </h4><h4 id="reduce-costs-and-optimize-resources">Reduce costs and optimize resources</h4>Video CDN can also dramatically impact your data transfer costs by eliminating manual formatting via adaptive bitrate streaming and intelligent, bandwidth-optimized delivery. This means you can automatically serve optimal video resolution based on bandwidth conditions and device – and drive down your costs.<figure class="image image-style-align-center image_resized" style="width:89.2%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1738795422584.png" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Uploadcare can reduce the costs for high-volume video streams. Source: Uploadcare website. Not only can you minimize the financial impact of high-volume streaming for large, unoptimized files, but you can stop wasting resources on manual video encoding with on-the-fly formatting and size conversion. These changes are also cached in their CDN instead of creating a new file for each conversion, reducing storage fees. And speaking of storage: along with Uploadcare’s default capacity, you can also connect your <a target="_blank" href="https://cmscritic.com/products/aws">Amazon S3 bucket</a> for additional backup resources. <h4 id="improve-security-and-workflows">Improve security and workflows</h4>With Video CDN, Uploadcare has paid specific attention to the security implications of video content with a host of features. You can protect proprietary or sensitive content with signature tokens, giving you control over which users can upload files and how long that access is available. Uploadcare also automatically filters infected files with <a target="_blank" href="https://www.clamav.net/">ClamAV</a>, an open source antivirus engine, and provides granular controls for file validation.There are some key capabilities for streamlining workflows, leveraging Uploadcare’s all-in-one solution – allowing you to minimize the costs and overhead of efficiently managing multiple solutions for handling your videos, images, or documents. As a result, you can release content faster. A lot faster. <h4 id="enhance-ux">Enhance UX</h4>From a UX perspective, Uploadcare gives end users instant video playback through an elegant, integrated video player – all available right after upload with no buffering or quality degradation. With an enhanced experience, you can expand customer reach with videos that are accessible on any device and at any internet speed. You can also increase your viewership and reduce bounce rates by delivering consistently high-quality video content with a delightful experience. <h3 id="the-verdict">The Verdict</h3>As a CMS practitioner with product development experience, I can’t emphasize enough the value of CDNs in content delivery. They check multiple boxes and continue to prove their essential role in composable architectures. With the explosive rise of video marketing and consumption, Uploadcare’s new Video CDN is a performance booster that is sure to benefit website and app developers – and the brands they represent. Uploadcare <a target="_blank" href="https://uploadcare.com/cdn/video-cdn/">offers a free trial</a> for Video CDN, making it a little easier to test drive. They also offer a range of subscription plans, from basic to custom for enterprises.That said, if you’re new to adding CDNs, there are a few things to wrestle down with the setup (I inspected some of the npm packaging details for the plug-and-play player, the video processing operations, etc. and there’s some homework) – but it’s all well-documented and underscores the platform’s market maturity. You should also look at how the adaptive bitrate streaming is calculated and how resolution options are generated from the original source. I was able to connect with Uploadcare’s CEO, Igor Debatur, about the announcement and asked him to expand on its implications for content management systems and digital experience platforms. “Uploadcare Video CDN enables CMS and DXP platforms to offer seamless video uploading and streaming as a native capability without infrastructure or development overhead,” he explained. “This unlocks a powerful new use case for customers, helping them deliver high-quality video experiences effortlessly. By integrating video, CMS and DXP providers gain a competitive edge, attracting more users and expanding their value beyond traditional content management.”What I really like about Uploadcare is how they stand behind their products. With over a decade of operational excellence under their belts, they can confidently boast a battle-proven commitment to efficacy and 99.99% uptime performance. They also provide dedicated support and free migration services (a nice “bennie” you can inquire about), as well as SOC2 and HIPAA compliance. For Uploadcare, it all reinforces the delivery of great content – and a superior customer experience.It's also what puts the “care” in their name. <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

Uploadcare Video CDN Adds Seamless Uploading and Streaming as a Native CMS Capability 

<hr /> I have a confession: I’ve never been a fan of writing in my CMS. Any CMS, for that matter. And I've used a lot of them.Call me “old school,” but I entered the tech field at a time when computers were a lot more prone to crashing. You can only take so much of that dreaded “Blue Screen of Death” – or watching your work vaporize after an app fails – before developing a solid case of PTSD: Painfully Tragic System Deletion.Over time, things stabilized. Hardware was more reliable, machine-side applications less fidgety, and <a target="_blank" href="https://www.microsoft.com/en-us/microsoft-365/word">Microsoft Word</a> became a de facto standard in the desktop stack. Heck, you could even auto-save your stuff… and that really brought down the blood pressure.But <a target="_blank" href="https://cmscritic.com/what-is-a-content-management-system-cms">content management systems</a>? Meh. They were still subject to the whims of a browser and a web connection. Sessions could be unruly, and it wasn’t uncommon to lose content while drafting a blog post or an article. As such, users like me held to a well-founded distrust of authoring directly in the tool.Of course, there’s more to it than a lack of operational integrity. For a long time, most CMSes treated the content creation experience as an afterthought. WYSIWYG editors provided a shallow proxy for what apps like Word delivered: an intuitive, page-like canvas with lots of freedom to write, comment, share, and collaborate. When <a target="_blank" href="https://docs.google.com/">Google Docs</a> emerged, it solved most of the persistent stability issues with web-based content creation. It also introduced the concept of real-time collaboration within a shared document – which was an all-out game changer. CMSes have certainly improved their editing experiences, stitching together more sophisticated tableaus. Every year, I see regular demos of CMS editors, and they’ve gotten remarkably better. That said, most content professionals don’t like being forced to use a specific tool when it comes to their elemental creative process. Governance notwithstanding, choice is a good thing. But for people like me who prefer a Google Doc, I’m still stuck copying and pasting into a CMS to publish. And that’s a tedious exercise replete with formatting issues that can throw wrenches in the machine.Things get more complicated for larger teams. Writing often happens in one place and design in another. Then, after going back and forth with developers, it all kind of gets “knit” together. Errors show up. Stuff gets siloed. What’s worse: If another team member has the CMS keys and is tasked with copying and pasting, you might need a string of emails or tickets to get a single typo fixed. If this all sounds disjointed, that’s because it is. And the real debt to be paid revolves around time, money, and control. This is where <a target="_blank" href="https://pantheon.io/blog/pantheon-vision-content-operations">Pantheon’s vision</a> plays in. The company – which provides an integrated operations, workflow, and governance platform for Drupal and WordPress – has been helping organizations build, host, and secure their digital experiences since 2010.Late last year, I spoke to <a target="_blank" href="https://www.linkedin.com/in/joshkoenig/">Josh Koenig</a> – Pantheon’s co-founder and CSO – about the company’s consulting <a target="_blank" href="https://pantheon.io/blog/pantheon-and-tag1-support-drupal-7-websites">partnership with Tag1</a> to support Drupal 7 websites. Right on the heels of that, the company announced the launch of a new product called <a target="_blank" href="https://pantheon.io/blog/introducing-pantheon-content-publisher">Pantheon Content Publisher.</a> Content Publisher reimagines the flow for writing, editing, collaborating, and publishing to the web. In a nutshell, this add-on feature enables writers to create in a Google Doc and directly publish to their <a target="_blank" href="https://cmscritic.com/products/wordpress">WordPress</a>, <a target="_blank" href="https://cmscritic.com/products/drupal">Drupal</a>, or <a target="_blank" href="https://cmscritic.com/products/nextjs">Next.js</a> websites – and do it all safely and securely. As a CMS user, Content Publisher satisfies the urgent need for visualization. As you type and edit in your Doc, you’re served a live preview of how content will render on your website. When you’re ready to roll, a single click pushes it to final review and publishing. Pretty slick. <figure class="image image-style-align-center image_resized" style="width:79.62%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1738705229313.jpeg" alt="A person standing at a podium giving a presentation

AI-generated content may be incorrect." /></figure>Roland Benedetti at Boye &amp; Company CMS Kickoff 25. Source:Marta Cukierman During the <a target="_blank" href="https://www.boye-co.com/conferences/cmskickoff25">Boye &amp; Company CMS Kickoff 25</a> in January, <a target="_blank" href="https://www.linkedin.com/in/rolandbenedetti/">Roland Benedetti</a>, Pantheon’s Senior Director of Product, showcased this nifty tool during our “CMS Idol” competition. I’ve known Roland since his days at <a target="_blank" href="https://www.linkedin.com/company/ez-systems/">eZ</a> (now <a target="_blank" href="https://cmscritic.com/products/ibexa">Ibexa</a>), and he's always been one to push the envelope. Needless to say, what I saw was impressive, even at a beta stage – and seemed to address key pain points for many of us in the content ecosystem.What you’re reading right now was indeed copied and pasted from a Google Doc. But with Content Publisher, that rigmarole might be a thing of the past. Here’s a quick snapshot of what this promising new product could deliver for content creators. <h3 id="can-pantheon-fix-what’s-broken-with-web-publishing?">Can Pantheon fix what’s broken with web publishing?</h3>Hmm. Where to start? That would be my first question…Look, it's a big mountain, but Pantheon is trying to scale it. As Roland and co-founder <a target="_blank" href="https://www.linkedin.com/in/zacharyrosen/">Zach Rosen</a> stated in their official Content Publisher announcement, “The web used to be simple and fun. It’s increasingly become tedious, flaky, and frustrating.” Hard to argue with that.Also true, as I’ve pointed out in my own case: Content creators aren’t sitting down and writing web content directly into WordPress or Drupal, and there's real data to back that up. According to Pantheon's own research, 90% of writers create, edit, and collaborate on content using (you guessed it) Google Docs and Microsoft Word. <hr /><h4 style="text-align:center" id="-"> </h4><h4 style="text-align:center" id="“the-web-used-to-be-simple-and-fun.-it’s-increasingly-become-tedious,-flaky,-and-frustrating.”">“The web used to be simple and fun. It’s increasingly become tedious, flaky, and frustrating.”</h4> <hr /> With such a significant shift towards Word and Docs for content authoring, little progress has been made in bridging the gap between these tools and the web layer. Given the complexity of modern CMSes, content originating from outside tools is often shifted to specific team members with CMS access and permissions. As Roland and Zach indicated, it’s possible that these human “copy-paste” stakeholders could miss some critical checks along the way – things like confirming mobile responsiveness, ensuring brand guidelines, and even validating digital accessibility. In effect, the disconnect between these entities amplifies liability.There’s also this notion of “democratizing the web” that Content Publisher is endeavoring to solve. As CMS systems become more complex and convoluted, only fully trained platform experts can facilitate the act of publishing. Further, waiting to clean up any formatting or governance issues at the publishing stage can lead to delays, version conflicts, and missed deadlines – all of which can slow down a marketing team or stymie a campaign.<h3 id="how-does-content-publisher-work?">How does Content Publisher work?</h3>I’ve already framed it, and simplicity is a key part of the appeal. First and foremost, Content Publisher has been architected with modern, API-first fundamentals. This composable posture provides the core integration with Google Docs, giving editors an augmented UI. Below decks is a scalable service operating on <a target="_blank" href="https://cmscritic.com/products/google-cloud-platform">GCP (Google Cloud Platform)</a> that handles content discovery and publishing. This surface area exposes authoring and delivery through both REST and GraphQL APIs. Finally, Pantheon powers the core connections to leading web technologies and front-end frameworks via out-of-the-box integrations.From a deployment perspective, the setup is pretty seamless. After you enable Pantheon’s Content Publisher as an add-on in your <a target="_blank" href="https://workspace.google.com/">Google Workspace</a>, you can connect your Google Docs with any website running on Drupal, WordPress, or even Next.js.  <figure class="image image-style-align-center image_resized" style="width:85.15%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image.png" alt="A diagram of a company

AI-generated content may be incorrect." /></figure>Pantheon’s vision for a creation-production-delivery ecosystem. Source: Pantheon website. I quite like this workflow diagram that Roland presented during his “CMS Idol” intro, which crystallizes Pantheon’s WebOps workflow from creation through ingest to delivery. It elegantly details how they see the broader ecosystem of website and marketing technologies – and it’s clear that more innovation is on the roadmap to bring content, design, code, and teams together. <h3 id="core-capabilities">Core Capabilities</h3>Content Publisher offers some simple yet powerful features. The first is the intuitive direct publishing from Google Docs, where the add-on manifests as a tag-along sidebar while you edit your content.  <figure class="image image-style-align-center image_resized" style="width:81.01%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1738705228530.jpeg" alt="A screenshot of a website

AI-generated content may be incorrect." /></figure>Content Publisher provides access to key features within Google Docs. Source: Pantheon website. This handy panel gives users quick pathways to manage their page metadata, add components like images, and more. Translation: users can deliver structured website content without leaving Google Docs – and that’s good from both a governance and time-saving perspective.  I already mentioned the real-time preview, which delivers visual confidence. As you write, edit, add images, or assemble components, Content Publisher allows you to see how everything will render on your actual website. You can also preview for mobile responsiveness, control your zoom, or even share to collaborate with other team members. <figure class="image image-style-align-center image_resized" style="width:93.05%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image-1738705228453.jpeg" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Content Publisher gives users a fully-rendered preview with ample control. Source: Pantheon website. One of the questions I immediately had was about governance. This is, after all, Google Docs – and if multiple users are collaborating, how do you control things like publishing permissions? Pantheon is addressing this with a robust editorial workflow that’s built directly into the software, which will ultimately provide a deeper layer of control while checking for things like brand, accessibility, and compliance issues. Powered by <a target="_blank" href="https://cloud.google.com/vertex-ai">Google Vertex AI</a> – a fully-managed, unified AI development platform with access to <a target="_blank" href="https://gemini.google.com/">Gemini models</a> and more – Content Publisher also offers some dynamic features like content summaries, SEO-enhancing metadata suggestions, and advanced search, all guided by user inputs to ensure quality.  <figure class="image image-style-align-center image_resized" style="width:87.2%"><img src="https://cmscritic.com/ms-content/uploads/2025/02/image.jpeg" alt="A screenshot of a computer

AI-generated content may be incorrect." /></figure>Collections allow for seamless structuring of your website’s sections. Source: Pantheon website. We know discoverability is a critical facet of web experience, and there’s some cool stuff happening in Content Publisher from a structural perspective. Using what it calls “Collections,” you can organize documents into sections and sub-sections (like Marketing), curate the order, and choose to hide or reveal them to enhance navigability. You can also define custom metadata schemas, allowing for greater control over your site’s information architecture.<h3 id="the-verdict">The Verdict</h3>While every individual content creator or team works differently, there are some, shall we say, “philosophical” fundamentals we all share. Over time, opinionated tools have guided pathways while driving many of the systemic flaws in modern content operations. In other words, all CMS roads have a common breakdown lane.I applaud Pantheon for taking a bold step towards repairing the cracks in the pavement. It won't be easy, and Content Publisher is addressing just one dimension of where the tooling needs improvement. But their composable approach is driven by choice, flexibility, and adaptability – solid principles for guiding their vision of WebOps and content operations.Let’s be clear: as novel and useful as Content Publisher might be, it’s not a replacement for CMS – it’s more like a companion app that extends the existing boundaries. You still need all the foundational CMS components for your WordPress or Drupal website to realize its benefits. For obvious reasons, Content Publisher isn’t a fit for every kind of content type. It’s perfect for articles, documentation, and other long-form content – stuff you would handily write in a Google Doc (and that might be a good litmus test). Pantheon also suggests test-driving it on your website’s “About” page, and once you’ve mastered the flow, move to more editorially driven content like blog posts or press releases.Personally, I like this tool. I think it will find rapid adoption within organizations, and if you’re someone like me who uses Google Docs, you should take it for a spin. The project is still in beta (<a target="_blank" href="https://pantheon.io/platform/content-publisher#beta">you can request access here</a>), and there are facets of governance that have yet to be fully fleshed out. But the potential is there. Further, if they can unify versioned content with design and code, there could be exciting enhancements on the horizon.At the same time, we’re not really addressing the root problem: that content management systems still haven’t delivered the kinds of rich, trustworthy editing experiences that entice all creators to start within the tool. I know: It’s hard to argue with the robust omnipresence of Word and Docs. So maybe we’ll never get there. Or maybe you can’t teach an old dog new tricks. Either way, I’m sticking with my Docs. And if Pantheon can kill some of the tedious, time-consuming, error-prone copying and pasting, that’s not a waste – it’s a win.   <hr /><h3 id="upcoming-events">Upcoming Events</h3> <img style="width:30.46%" src="https://cmscritic.com/ms-content/uploads/2024/11/cms-summit-25.png" alt="" /><h4 id="cms-summit-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">CMS Summit 25</a></h4>May 13-14, 2025 – Frankfurt, GermanyDon't miss the first European edition of our prestigious international conference dedicated to the global content management community! CMS Summit 25 will bring together top-notch speakers, our renowned learning format, and engaging social events. Hear from leading practitioners like Deutsche Bahn, Dr. Oetker, and more – and join customers, agencies, and CMS vendors as we discuss current trends and what's ahead for the content and digital experience fields. Connect and network at the only vendor-neutral, in-person conference focused on CMS. Space is limited for this exclusive event, <a target="_blank" href="https://www.boye-co.com/conferences/cmssummit25">so book your seats today.</a> <img style="width:31.83%" src="https://cmscritic.com/ms-content/uploads/2025/01/cms-connect-2025-logo.png" alt="" /><h4 id="cms-connect-25"><a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">CMS Connect 25</a></h4>August 5-6, 2025 – Montreal, CanadaWe are delighted to present the second annual summer edition of our signature global conference dedicated to the content management community! CMS Connect will be held again in beautiful Montreal, Canada, and feature a unique blend of masterclasses, insightful talks, interactive discussions, impactful learning sessions, and authentic networking opportunities. Join vendors, agencies, and customers from across our industry as we engage and collaborate around the future of content management – and hear from the top thought leaders at the only vendor-neutral, in-person conference exclusively focused on CMS. Space is limited for this event, <a target="_blank" href="https://www.boye-co.com/conferences/cmsconnect25">so book your seats today.</a>

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CMS Critic - The leading news source for CMS, DXP, and beyond

Presenting the Winners of the 13th Annual CMS Critic Awards!

Generative AI is Making Content King Again

Responsible AI Principles for Digital Marketing and Content Teams

Latest CMS News

Build with the power of code – without coding

The global commerce platform

Give your audience the best video experience